Retail Leader – Fixed Term Parental Leave Cover at Mitre 10 MEGA Silverdale

About Mitre 10 MEGA Silverdale and Riviera Hardware Holdings Ltd

Riviera Hardware Holdings Ltd represents the largest group within the Mitre 10 network in New Zealand and is proudly Kiwi-owned and operated. Since launching a small Mitre 10 store in Warkworth in 2009, the group has expanded to include several Mitre 10 MEGA outlets across Albany, New Lynn, Warkworth, Whangaparaoa, and Silverdale. Additionally, it operates Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.

Our Silverdale outlet, located in a thriving community, is well-regarded for its knowledgeable staff, extensive product selection, and connection with local tradies and DIY enthusiasts. Purpose-built with modern facilities, the store is a leader in home improvement retail featuring advanced technology and a strong community focus.

Role Overview

We seek an engaged and proactive Retail Leader to join the Silverdale team on a fixed term basis to cover parental leave from August 2026 to August 2027. This full-time position involves leading multiple departments and a team, ensuring operational excellence throughout. The role requires working 42.5 hours per week, including weekend shifts as well as early morning and evening schedules, with store hours running from 7:00 am to 7:00 pm. The Retail Leader will report directly to the Retail Manager.

Key Responsibilities

• Lead and support a team spread over several departments.
• Deliver a superior customer experience while assuring smooth daily operations.
• Provide ongoing guidance and mentorship to team members.
• Manage resources and workloads efficiently during peak times.
• Ensure compliance with store operational standards, processes, and safety protocols.
• Collaborate closely with the Retail Manager and store team to drive overall store success.

Candidate Profile

• Experience as a team leader within retail environments, ideally supervising 10 or more employees.
• A genuine passion for fostering growth and success in team members.
• Strong competency in stock control and merchandising techniques.
• A customer-centric approach with high standards in service delivery.
• The ability to remain composed and make decisive decisions in a fast-moving setting.
• A practical leadership style complemented by a cooperative attitude.
• Willingness to work one weekend day weekly as part of the roster.

Benefits and Advantages

Everyday Benefits:

• Generous employee purchase discounts at selected Mitre 10 and Columbus Coffee locations (eligibility criteria apply).
• Discounts on food and beverages at the onsite Columbus Coffee Café.
• Access to saving opportunities on shopping, travel, dining, and more via a perks application.

Professional Growth:

• Chance to develop skills across various store departments.
• Potential for internal transfers within the store and broader Riviera group.
• Continuous training through an eLearning platform.
• Exposure to trade, retail, and specialty product areas.

Employee Recognition:

• Monthly rewards aligned with company values.
• Long service recognition and rewards across Riviera brands.
• Annual awards acknowledging top performing employees.

Additional Notes

This fixed-term role offers a valuable opportunity to enhance leadership capabilities while collaborating with a supportive and skilled team. Cover letters are appreciated but not mandatory. Applicants are encouraged to express their motivation and relevant leadership experience when applying.