Retail Lead - WHOOP Qatar

About WHOOP

WHOOP is dedicated to enhancing human performance and healthspan by offering members deep insights into their bodies and lifestyles. Through a combination of advanced hardware, software, and data science, WHOOP empowers users to optimize recovery, training, sleep, and overall well-being.

Role Overview

We are looking for a Retail Lead to spearhead the launch and daily management of WHOOP Qatar, an experiential performance center, research lab, and store located in Msheireb, Doha. This leadership position is pivotal in realizing the retail vision, managing operations for 12 hours a day, seven days a week, building a high-performing team, and delivering a premium, data-driven experience to members. The role reports directly to the Director of WHOOP Qatar and requires candidates currently residing in Doha.

Key Responsibilities

• Oversee the comprehensive launch of WHOOP Qatar’s retail experience, including store setup, merchandising, system implementation, staffing, and event programming.
• Manage daily retail functions efficiently across extended hours, ensuring exemplary service, organization, and operational standards.
• Recruit, onboard, train, and schedule Research Associates for retail and experiential activities, fostering a customer-focused, high-achievement culture.
• Drive sales growth by promoting WHOOP memberships, accessories, apparel, and the exclusive WHOOP Your Way experience, consistently achieving or surpassing targets.
• Maintain premium brand consistency in visual merchandising, store appearance, inventory control, and member interaction.
• Collaborate with global and regional teams to align retail operations with brand, marketing, and business strategies.
• Work with Creative and Brand Departments to regularly update and improve store fixtures.
• Ensure meticulous attention to reporting, scheduling, compliance, and overall operational accuracy to guarantee a smooth member journey.

Qualifications

• Over 8 years of experience in retail management, particularly launching and running high-end retail stores or experiential venues.
• Background working with premium or luxury brands, with deep knowledge of superior service and customer relationship management.
• Proven expertise in building, developing, and leading teams in busy retail spaces with extended hours.
• Experience leading store openings or major retail initiatives with strong organizational and detail-oriented skills.
• Robust operational capabilities including inventory oversight, workforce scheduling, sales tracking, and key performance indicator management.
• Excellent leadership and communication skills, with the ability to inspire teams and serve as a brand ambassador in a luxury retail environment.
• Arabic language proficiency is preferred.
• Strong dedication to integrating AI tools into daily activities, ensuring AI-generated work meets high-quality standards like personal contributions.
• Must currently reside in Doha to be considered.

Additional Information

WHOOP welcomes candidates who may not fit all listed qualifications but demonstrate strong character and potential. We are committed to fostering a diverse and inclusive workplace. WHOOP is an Equal Opportunity Employer and participates in E-Verify to verify employment eligibility. Note: It is illegal in Massachusetts to require or conduct lie detector tests for employment purposes. Violators face criminal and civil penalties.