Retail Director Southeast Asia

About the Role

A distinguished global luxury brand is seeking a Retail Director based in Singapore to lead and elevate retail operations throughout Southeast Asia. This influential role involves steering business strategies, enhancing customer experiences, and cultivating strong leadership within the region’s retail network. The function centers on upholding brand prestige while driving sales performance and operational excellence.

Key Responsibilities

• Act as the foremost expert on Southeast Asian markets, ensuring store assortments, pricing, and visual merchandising align with brand values and appeal to regional customers.
• Work directly with Store Managers to boost sales by motivating teams, coaching staff, and achieving targeted KPIs.
• Analyze monthly sales and productivity data to propose refinements in commission plans and incentive programs based on insights.
• Collaborate closely with Human Resources on hiring, performance evaluation, KPI development, and staff training initiatives to foster a skilled retail workforce.
• Lead by example in delivering superior customer service, handling escalated issues, managing product returns, and supporting marketing efforts aimed at expanding the VIP client segment.
• Partner with CRM teams to devise and implement client retention strategies that nurture lasting relationships with top-tier customers.
• Coordinate with Visual Merchandising Managers to guarantee compliance with global presentation standards while optimizing in-store displays for commercial success.
• Oversee continuous staff development through training programs focused on product expertise, selling techniques, and client engagement skills.
• Manage inventory levels, maintain accurate merchandise records, ensure product knowledge among staff, and establish feedback loops for product enhancements.
• Ensure all operational procedures comply with local laws and internal policies, including managing audits, payroll efficiency, reducing shrinkage, and supervising store openings or refurbishments.

Candidate Profile

• Holds a Bachelor's degree in Business Administration or a related area.
• Brings over 10 years of retail experience, preferably within luxury sectors, with at least 5 years overseeing multi-location teams.
• Demonstrates strong leadership capabilities, including recruitment, performance review, KPI setting, mentorship, and fostering team cohesion.
• Exhibits proficiency in data analysis, using sales trends to drive operational and financial improvements.
• Communicates effectively across all organizational levels, developing trustworthy relationships with peers and clients.
• Possesses deep knowledge of international luxury markets and financial management skills for budgeting and cost control.
• Experienced in collaborating across functions such as HR, Marketing, and CRM to advance staffing and client growth strategies.
• Understand visual merchandising fundamentals and can work with teams to maintain consistent, impactful store presentations.
• Committed to continuous professional learning and willing to travel throughout the region as required.

Company Highlights

This employer is recognized globally for luxury retail excellence, combining tradition with innovation. They prioritize employee flexibility, lifelong learning, and comprehensive onboarding and development programs. The culture encourages collaboration, mentorship, and work-life balance, with opportunities to engage in market expansions and high-profile retail projects.

Additional Information

This position is full-time and requires working onsite in Singapore. Interested candidates should note that only shortlisted applicants will be contacted.