Retail Customer Service Representative

Role overview

The Brick is looking to grow its service team with a customer-first Retail Customer Service Representative. This position reports to the Operations Manager and is suited to someone who enjoys resolving issues, supporting shoppers, and contributing to a positive store experience in a retail setting.

The ideal candidate brings a service mindset, strong team spirit, and interest in building a long-term career in a fast-paced store environment.

Key responsibilities

• Handle customer questions and provide practical solutions in a polite, professional way.
• Check in with customers after contact to better understand their needs and offer additional support.
• Help strengthen customer loyalty through consistently strong service.
• Monitor order reports each day and take follow-up action where needed.
• Carry out other related tasks as assigned.

Requirements

• Strong focus on delivering excellent customer service.
• Comfort working collaboratively in a team-oriented environment.
• High school diploma or an equivalent qualification.
• Clear written and verbal communication skills.
• Ability to stay organized while managing multiple tasks at once.
• Working knowledge of computers and Microsoft Office applications.
• Availability to work varying shifts, including evenings and weekends, when needed.

What The Brick offers

• A flexible and well-rounded benefits package, including health, dental, and paramedical coverage for employees and their families.
• A competitive pay structure based on experience.
• Opportunities for career advancement along with ongoing personal and professional development.
• Employee discount benefits.
• A lively workplace where leadership abilities can be demonstrated.

Additional information

The employer is committed to equitable and accessible hiring practices and will make accommodations for candidates with disabilities during recruitment, application, and selection. If you need support at any stage, you can inform the hiring manager or contact the provided HR email address.