Retail Artist - NARS, Harrods, London

About the Role

Shiseido is hiring a Retail Artist for the NARS counter at Harrods in London. This position is for 37.5 hours per week, spread across 5 days, with an hourly pay rate of £15.20. NARS is known for expressive, fashion-forward beauty and high-performance products, and this role is ideal for someone who enjoys artistry, customer interaction, and creating memorable makeup experiences.

As part of the wider Shiseido group, the role offers access to training focused on artistry and product knowledge, along with a strong brand environment, product discounts, and the opportunity to grow within a fast-moving beauty business.

What You Will Do

• Deliver personalised makeup services through one-to-one appointments and in-store events.
• Use product expertise and makeup artistry to help customers achieve looks that reflect their own style and confidence.
• Build strong customer relationships by sharing the brand story and explaining the benefits of NARS formulas and techniques.
• Create engaging customer experiences that support loyalty to the brand and to you as an artist.
• Work towards and exceed performance goals while maintaining a high standard of service.
• Use the training and tools provided to continually improve your artistry and client engagement.

What We’re Looking For

• Previous experience in makeup artistry or retail beauty is preferred.
• Strong communication and customer service abilities.
• Comfort working independently as well as collaboratively within a team.
• A proactive, goal-oriented attitude with a focus on results.
• Willingness to work in line with the group’s Trust8 principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, and Applaud Success.
• Applicants must have the right to live and work in the UK.

Benefits

• 30 days of holiday, including bank holidays, with additional entitlement increasing by service.
• Discretionary commission opportunity.
• Pension plan with a 5% employer contribution.
• Generous product allocation and staff discount.
• Enhanced parental allowance.
• Life assurance cover of up to twice your salary.
• Employee referral bonus scheme.
• Access to Retail Trust support services.
• Annual performance and development reviews.

Inclusion and Flexibility

The business is committed to building a diverse and inclusive workplace where people feel respected, supported, and able to do their best work. Applications are encouraged from candidates of all backgrounds, and flexible working options, including part-time arrangements and reasonable adjustments, are welcomed.

The company is recognised as a disability-confident employer and supports employee forums that promote advocacy and inclusion across teams.

Hiring Process

After you apply, your CV will be reviewed. Due to the volume of applications, a response may not always be possible within 30 days. If your profile is shortlisted, the hiring manager will contact you to discuss your motivation, suitability, and expectations for the role. Successful candidates will attend at least one interview, ideally in person, and will then complete an in-store trade test if selected.

Additional Information

Role: Retail Artist - NARS
Location: London
Employer: Shiseido / NARS
Working pattern: 37.5 hours over 5 days per week
Pay: £15.20 per hour
Trade test: Required in store after interview