Resort Manager / Director of Operations

Role overview

Jayasom Wellness Resort Amaala is seeking a senior operations leader to partner with the General Manager in executing the resort’s strategic plans, operational priorities, and service expectations. The role is responsible for guiding all major operational functions so the property delivers a consistently exceptional guest experience while improving performance, occupancy, revenue, and overall efficiency. A strong focus on wellness, sustainability, and leading by example is essential.

Core responsibilities

• Work alongside the General Manager to translate the resort’s strategy into day-to-day operational execution.
• Direct and coordinate all operational departments to uphold high standards of guest service and business performance.
• Improve occupancy, revenue, and operational productivity through effective oversight and planning.
• Set the tone for Jayasom’s wellness and sustainability values through personal conduct and leadership.
• Build productive relationships with team members, guests, ownership, and the corporate office through clear communication.
• Create a positive, professional, collaborative, and performance-driven workplace culture.
• Coach, guide, and develop department teams to meet operational goals and company objectives.
• Encourage teamwork, accountability, ongoing learning, and employee engagement across the resort.
• Take part in meetings and initiatives that support business goals and continuous improvement.
• Carry out additional operational tasks as needed to keep the resort running smoothly.
• Manage the daily functioning of Guest Experiences, Resort Caretakers, Engineering & Landscape, Gourmet Kitchen, and Gourmet Services.
• Ensure all departments follow company policies, service standards, and operational targets.
• Support department heads in delivering memorable guest experiences and handling guest issues quickly and professionally.
• Oversee planning and performance management to strengthen revenue, occupancy, and overall efficiency.
• Prepare and monitor departmental business plans, budgets, revenue goals, and operational reporting.
• Coordinate closely across all resort functions to maintain alignment and effective communication.
• Conduct regular site checks to confirm that facilities, safety, cleanliness, and service quality meet luxury-level expectations.
• Maintain compliance with health, safety, and company requirements while supporting ongoing operational improvement.

Requirements

• Proven ability to lead multi-department resort operations and support senior management in executing strategy.
• Strong leadership skills with experience coaching teams and developing department heads.
• Ability to manage service quality, operational efficiency, guest satisfaction, and financial performance together.
• Sound understanding of luxury hospitality standards, safety practices, and policy compliance.
• Effective communication and relationship-building skills for working with internal teams and external stakeholders.
• Capability to oversee budgeting, reporting, revenue planning, and department-level business plans.
• Hands-on approach to inspections, issue resolution, and continuous operational improvement.

Additional information

This is a full-time onsite position in Tabuk, Saudi Arabia. The role may require taking on additional duties beyond the core scope whenever needed to support resort operations.