Remote Medical Scheduler - Contract to Hire

Role Overview

We are looking for a meticulous and patient-oriented Medical Scheduler to join our team in a hybrid role based in Indianapolis, including on-site training and remote work. This position operates within a call center environment from 8am to 5pm, Monday through Friday. The ideal candidate excels at managing appointment scheduling with precision, maintains thorough electronic records, and offers compassionate customer support in a dynamic, high-volume setting.

Key Duties

• Manage patient appointment scheduling with accuracy and consistency.
• Adhere to and reinforce established scheduling guidelines and processes.
• Effectively communicate vital details for each scheduled appointment to patients and internal teams.
• Audit and promptly complete electronic medical and case records.
• Maintain high standards while meeting deadlines amid heavy workloads.
• Interact professionally and empathetically with patients, colleagues, and supervisors daily.

Qualifications and Skills

• Minimum of 1 year recent experience in a call center environment.
• Strong customer service aptitude coupled with precise data entry abilities.
• Flexibility to adapt to changing operational requirements and workflows.
• Keen attention to detail, emphasizing accuracy in data handling.
• Excellent verbal communication skills and quick problem-solving under pressure.
• Consistent demonstration of empathy and professionalism in all interactions.
• Preference for candidates holding a Bachelor’s degree, though not mandatory.

Compensation and Benefits

The hourly wage for this contract-to-hire role is $16.00. Eligible employees may qualify for a range of benefits including medical, dental, vision coverage; critical illness, accident, and hospital insurance; a 401(k) retirement plan with pre-tax and Roth options; voluntary life and AD&D insurance for employees and dependents; short and long-term disability coverage; health spending accounts; transportation benefits; an employee assistance program; and paid time off including vacation and sick leave. Availability of benefits depends on job classification, employment duration, and eligibility criteria and may be subject to change.

Additional Information

This opportunity is based in Indianapolis, requiring hybrid work comprising on-site training followed by remote duties during standard business hours (8am-5pm, weekdays). The anticipated closing date for applications is August 11, 2026. The employer is an equal opportunity organization committed to inclusive hiring practices regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or other legally protected traits.

The company complies with relevant local regulations including the San Francisco Fair Chance Ordinance and Massachusetts Lie Detector laws. The hiring process may involve Artificial Intelligence tools for application review and screening; however, final decisions are made by human recruiters.