Remote Customer Service Specialist – Evening Shift (5:00 PM to 1:30 AM ET)

Position Overview

This role primarily supports the Kwikset line of specialty locks, including advanced models featuring phone swipe and keypad entry. Interactions often involve escalated issues where customers may be experiencing lockouts or needing detailed product guidance.

Key Responsibilities

• Manage a high volume of incoming calls and emails from consumers concerning product issues, installation instructions, and general inquiries.
• Deliver technical support with professionalism, tact, and adherence to company customer service standards.
• Accurately document consumer interactions and relevant data in the computer system during calls.
• Evaluate reported product problems to determine if repair or replacement is necessary.
• Provide assistance on product features, installation techniques, and related questions as directed by supervisors.

Candidate Requirements

• Minimum one year experience preferred in product-focused customer support or call center environments; not mandatory.
• Familiarity with hardware and home improvement sectors is beneficial.
• Self-motivated with a technical mindset and eagerness to learn, as much knowledge is self-taught.
• Typing speed of at least 35 words per minute.
• High school diploma or equivalent credential.
• Strong verbal and written communication capabilities; bilingualism in Spanish or French is advantageous.
• Ability to solve problems and manage challenging customer situations effectively.
• Basic mechanical skills or aptitude.

Working Conditions and Benefits

• This is a fully remote, contract-to-hire position based out of Mooresville, NC.
• Work shift runs from 5:00 PM to 1:30 AM Eastern Time.
• Compensation is set at $15 per hour.
• Eligible contractors may access benefits subject to classification and tenure, including medical, dental, vision coverage, critical illness and accident plans, 401(k) options, various insurance plans, health spending accounts, transportation benefits, employee assistance programs, and paid time off.

About TEKsystems

TEKsystems is a global leader in technology and business services with a workforce of 80,000 employees supporting over 6,000 clients worldwide, including a significant portion of Fortune 500 companies. We are dedicated to helping clients transform and innovate.

Equal Opportunity and Legal Notices

Our company is committed to equal employment opportunity without discrimination based on race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or other protected characteristics. We comply with local fair chance and employment laws. Additionally, artificial intelligence tools may assist in the hiring process to support screening and evaluation.