Relationship Manager - Housing Finance

About Kotak Mahindra Bank

Founded in 1985, Kotak Mahindra Group is a prominent Indian financial services conglomerate. In 2003, Kotak Mahindra Finance Ltd. was granted a banking license by the RBI, becoming the first NBFC in India to turn into a bank, now known as Kotak Mahindra Bank Limited. The Group's consolidated balance sheet exceeds 1 lakh crore, with a net worth of approximately 13,943 crore INR as of September 2012. Its services span commercial banking, stock broking, mutual funds, life insurance, and investment banking, catering to both individuals and corporate clients. The Group operates through extensive branch and franchise networks across India and international offices in various global financial hubs.

Key Responsibilities

• Oversee sales and distribution of home loan products.
• Promote and capitalize on opportunities within designated catchment areas.
• Ensure compliance with KYC documentation standards as per company policies.
• Manage timely completion of disbursement documentation processes.
• Drive additional revenue by cross-selling insurance, CASA, credit cards, and other related products.
• Coordinate effectively with internal teams including Credit, Legal, Technical, RCU, and Operations departments.
• Handle end-to-end loan case processing and keep customers regularly informed with status updates.
• Deliver exceptional customer service to enhance Net Promoter Scores (NPS).

Candidate Profile and Requirements

• Minimum 2 to 8 years of experience in home loans, mortgage lending, or Loans Against Property (LAP).
• Strong understanding of banking products and processes.
• Proactive and assertive attitude accompanied by excellent communication skills.
• Proven capabilities in sales and persuasive interpersonal skills.

Eligibility

Applicants must hold any graduate degree.