Registrar Outpatient - Atrium Health: Ballantyne Neurosurgery

Role overview

This full-time outpatient registrar position is based in the Ballantyne Neurosurgery surgery department in Charlotte, NC. The role supports the front office and patient access experience for a busy clinical setting, with a Monday through Friday schedule from 7:30 AM to 5:00 PM and 40 hours per week. Benefits are available.

Compensation

The pay range for this position is $19.80 to $29.70 per hour. Base pay is determined by factors such as qualifications, skills, relevant experience, and training. Depending on the position, premium pay may apply for shift or on-call work, and some roles may also qualify for incentive pay and annual performance-based increases.

What you will do

• Deliver compassionate, respectful customer service that supports a strong patient experience.
• Communicate effectively with patients and families, including in sensitive or challenging situations.
• Use sound judgment and critical thinking in a busy environment while working well both independently and as part of a team.
• Handle patient check-in, registration, insurance checks, scheduling, collections, arrival and departure desk tasks in line with established standards and accuracy expectations.
• Encourage patients to use front-end technology during registration.
• Maintain complete and confidential patient records, including insurance, billing, and payment details throughout the visit.
• Support billing-related tasks accurately and route issues to the appropriate billing office when needed.
• Understand emergency codes, required response actions, and relevant federal and state healthcare rules.
• Track inventory and help stock medications, narcotics, and emergency medications/equipment.

Required background

• High school diploma or GED is required.
• Computer skills are required.
• Experience in customer relations is required.
• Prior use of medical records software is preferred.
• Front desk experience in a medical practice is preferred.

Physical demands

This role requires extended periods of sitting in a fast-paced office setting. The candidate should also be able to bend and lift up to 10 lbs.

Benefits and rewards

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability coverage.
• Flexible spending accounts for qualified health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and financial wellness resources.
• Educational assistance program.

Additional information

Department: 02405 GCMG CNSA: Ballantyne - Surgery: Neurosurgery. Status: Full time. Benefits eligible: Yes. Hours per week: 40. The organization notes that eligibility for benefits and other programs may depend on employment status, such as full-time, part-time, per diem, or temporary employment.

About the employer

The hiring organization is part of a large nonprofit integrated health system headquartered in Charlotte, North Carolina. It operates across multiple states and is known for work in clinical innovation, patient outcomes, consumer experience, and value-based care. The system serves millions of patients, supports extensive research and medical education, and emphasizes equitable care and a welcoming, professional environment for every patient and every encounter.