Regional Program and Engagement Manager - MEA

About the Role

Nozomi Networks is at the forefront of advancing OT and IoT cybersecurity, safeguarding major global enterprises and critical infrastructure across 68+ countries. We offer an AI-driven cybersecurity platform tailored for operational technology and Internet of Things environments in sectors such as energy, manufacturing, transportation, and resources. As the Regional Program and Engagement Manager for the Middle East and Africa region, you will play a pivotal role in driving the successful execution of our professional services, ensuring customer satisfaction and operational excellence.

Key Responsibilities

• Oversee a diverse portfolio of customer projects ranging in scale and complexity, guaranteeing alignment with project scope, timelines, and budgets.
• Act as the primary liaison for customers, partners, and internal teams, cultivating trusted relationships and enhancing satisfaction.
• Lead full project lifecycles including planning, execution, governance, and delivery, adhering to established quality standards and methodologies.
• Create and update project plans, monitor milestones, manage risks, and resolve challenges proactively.
• Conduct regular status meetings and stakeholder updates to ensure transparent communication on project health and progress.
• Collaborate cross-functionally with Sales, Customer Success, Support, Technical Delivery, and Partners to ensure seamless project coordination.
• Ensure project deliverables and Statements of Work align perfectly with customer needs.
• Identify initiatives to deepen customer relations, promote adoption, garner positive feedback, and support business expansion.
• Manage logistics and operational activities related to customer training for smooth delivery.
• Support administrative and operational excellence through task tracking, reporting, billing milestone management, and compliance.
• Participate in continuous improvement efforts for professional service processes, tools, AI integrations, and reporting systems to enhance scalability and efficiency.

Qualifications & Skills

• Five to seven years of experience managing projects or programs within cybersecurity, enterprise software, IT services, or professional services sectors.
• Proven track record in full lifecycle project delivery managing customer-facing engagements.
• Strong organizational skills to handle multiple projects simultaneously, with effective prioritization and deadline management.
• Exceptional communication and stakeholder management abilities to foster trust and manage expectations.
• Analytical mindset with problem-solving skills to identify risks and implement mitigation plans effectively.
• Ability to communicate complex project information clearly to technical teams, stakeholders, and executives.
• Collaborative team player capable of influencing cross-functional groups without formal authority.
• High accountability and focus on delivering outstanding customer outcomes.
• Adaptable and resilient under pressure with a solution-oriented approach.
• Technical understanding to translate customer requirements into actionable project plans.
• Experience coordinating customer training, inclusive of scheduling, logistics, and communication.
• Proficiency with MS Office Suite, CRM tools (preferably Salesforce), and project management platforms like MS Project, Wrike, or Jira.
• Experience integrating AI and automation tools to improve operational efficiency.
• Project documentation, reporting, financial management including budget, billing milestones, and forecasting knowledge.
• Project management certification such as PMP or PRINCE2 is advantageous.
• Willingness and ability to travel as needed.

Company Culture & Benefits

Nozomi Networks champions diversity, inclusion, and belonging as foundational values to broaden perspectives and enhance innovation. We prioritize integrity and customer success while providing tailored benefits for health, financial wellness, work-life balance, and generous flexible time off. Employment is subject to background verification.

Important Notes

Watch for fraudulent job offers and communications. Use only official company channels for application and queries. Privacy practices are detailed in our policy and personal data rights can be exercised through specified contacts.