Regional Manager - Townsville

Overview

We are inviting applications for the position of Regional Manager for Regional Services, located in Townsville, Queensland. This is a permanent, full-time role focused on providing both operational and strategic direction for regional service delivery. The Regional Manager will play a pivotal role in enhancing operational efficiency, strengthening stakeholder partnerships, and ensuring consistent delivery of high-quality outcomes throughout the region.

Key Responsibilities

• Lead, mentor, and develop a high-performing regional team dedicated to delivering outstanding customer-centric service.
• Manage workflow, allocate resources effectively, and oversee throughput to consistently meet key performance indicators (KPIs).
• Establish and maintain strong collaborative relationships with both internal and external stakeholders to support service delivery goals.
• Promote an inclusive, accountable, and innovative team culture at both local and branch levels fostering continuous improvement.
• Identify service delivery enhancement opportunities and implement initiatives to improve customer experience and industry results.
• Provide informed, evidence-based decision making and strategic advice aligned with the organisation's priorities.

Candidate Profile

The ideal applicant will be a confident leader thriving in dynamic, customer-focused environments. This role requires demonstrated leadership skills with the ability to inspire teams and encourage a collaborative and positive workplace culture. Candidates should possess proven aptitude in complex decision-making and problem resolution, managing multiple priorities, and achieving desired outcomes against KPIs.

Strong stakeholder engagement expertise is essential, including the ability to cultivate and sustain effective relationships. Experience working with multidisciplinary teams and familiarity with regional settings is highly advantageous. Flexibility to travel as necessary to support service delivery is also required.

Additional Information

This opportunity involves travel to various work-related sites within the region. Referee checks will be conducted; candidates should notify their referees and provide contacts who are knowledgeable about their professional performance. Consent to contact referees will be assumed unless indicated otherwise.

Application Process: Candidates are requested to submit a current resume along with a concise cover letter of no more than two pages outlining relevant skills, knowledge, and experience in relation to the role's requirements.

Occupational Group

Administration