Regional Human Resources Business Partner

About the role

Zara is seeking a Regional Human Resources Business Partner to support its retail organization in Miami, Florida. In this position, you will work closely with regional and store leadership to shape people strategies that reinforce business goals, strengthen operations, and support long-term growth. The role is centered on partnering with leaders, using workforce insights, and improving the overall employee and customer experience in a fast-moving retail environment.

The company values teamwork, passion, curiosity, diversity, sustainability, creativity, and humility, and is looking for someone who connects with that culture.

Key responsibilities

• Work alongside regional and retail leaders to design and implement people plans that align with business objectives, operational needs, and future growth.
• Advise General Managers on organizational structure, talent planning, succession readiness, and overall team performance.
• Use workforce data and business trends to uncover opportunities, recommend improvements, and support better outcomes through people initiatives such as productivity, labor use, turnover, absenteeism, and related metrics.
• Coach retail leaders to build stronger management skills, raise engagement, improve performance, and create effective teams.
• Coordinate with business leaders and talent acquisition teams to identify hiring needs, improve onboarding, support retention, and strengthen workforce capability across the region.
• Lead performance management efforts that promote accountability, ongoing development, and alignment between employee goals and business priorities.
• Support leaders during expansion, change, and transformation by translating business needs into practical people strategies.
• Help build an inclusive, engaged, and accountable workplace by improving team effectiveness, employee experience, workplace culture, and alignment with company values.
• Ensure HR practices are consistent with company standards, business priorities, and relevant employment requirements while balancing risk and business success.
• Partner on workforce planning, staffing models, and labor allocation to improve scheduling, productivity, and talent investment while keeping both employee experience and business performance in view.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related discipline.
• At least 3 years of progressive HR experience supporting multi-site or regional operations.
• Background working with senior leaders in a fast-paced, customer-facing setting, ideally in retail or another consumer-facing industry.
• Proven ability to drive change, develop talent, and improve business performance through people-focused strategies.
• Strong working knowledge of Microsoft Office, especially Excel and PowerPoint.
• Ability to analyze people metrics, workforce patterns, and business data to guide decisions.
• Experience creating and delivering leadership development, coaching, and organizational effectiveness programs.
• Capability to influence stakeholders without direct authority and earn trust across teams.
• Strong advisory and coaching skills, with the ability to both challenge and support leaders.
• Comfort balancing strategic planning with hands-on execution and operational discipline.
• Spanish language skills are preferred.

Equal opportunity

Zara USA, Inc. is committed to equal employment opportunity. All qualified candidates are considered without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status, or any other legally protected characteristic under applicable federal, state, or local law.

EOE/DFW