Regional Director of Operations

Overview

This position involves leading and overseeing multiple dental practice sites across CT, MA, NH, VT, ME, and Upstate/Western NY regions, with approximately 14 practices, over 36 providers, and $54.5 million in annual revenue. The goal is to ensure operational excellence, financial success, and adherence to regulatory standards while fostering strong partnerships and driving strategic growth initiatives.

Key Duties

• Develop and implement monthly travel schedules to visit and connect with partner practices and direct reports.
• Establish and maintain strong relationships with partner dentists, practice leaders, and team members.
• Support onboarding and ongoing growth of new associates through proactive engagement and communication.
• Participate actively in weekly field visits, leading by example to motivate teams.
• Focus on critical areas including financial management, human resources, recruitment, revenue cycle management, payer relationships, accounts payable, procurement, and marketing.
• Drive change management by standardizing procedures and spearheading growth initiatives.
• Effectively communicate organizational vision, strategic plans, and operational updates to all leadership and teams, ensuring clarity and alignment.
• Mentor office managers and practice leaders, facilitating individual development plans to enhance their growth potential.
• Conduct regular one-on-one meetings with managers; build trust with partner surgeons and associates, and provide tools to set measurable goals.
• Identify opportunities for organic practice growth, cost reduction, and profitability improvement.
• Lead monthly management operating reviews (MORs), create SMART action plans for underperforming practices, and track progress.
• Spot operational inefficiencies and share best practices to promote organic expansion.
• Collaborate with compliance teams to resolve issues and ensure adherence to regulations and company policies.
• Champion employee retention and engagement, while promoting company-wide initiatives.
• Oversee coding initiatives to ensure recommended changes are properly implemented.
• Align management by objectives (MBO) around optimizing practices and best practices.
• Maintain ongoing communication with VP of Operations to synchronize goals, streamline processes, and coordinate with other departments.
• Authorize practice-related approvals and escalate critical matters to the VP for final decisions.
• Review and process employee bonuses and salary increases in conjunction with VP approvals.

Qualifications

• 3 to 5 years of leadership experience within healthcare, preferably in dental or medical practice settings.
• Demonstrable success managing multiple locations and diverse teams.
• Bachelor’s degree in Business Administration, Healthcare Management, or closely related discipline.
• Strong leadership capabilities with effective team-building aptitude.
• Excellent verbal and written communication skills and interpersonal abilities.
• Capacity to influence stakeholders and navigate change effectively.
• Outstanding organizational skills and ability to prioritize under pressure.
• Strong analytical thinking and problem-solving competencies.
• Proficient in financial oversight including P&L statement understanding.
• Knowledgeable of compliance regulations and healthcare standards.
• Familiarity with practice management software and related technologies.
• Willing and able to regularly travel across assigned locations.
• Demonstrates high integrity and professional conduct.
• Committed to employee development and retention initiatives.
• Ability to manage multiple priorities and meet deadlines effectively.
• Strategic mindset focused on continual improvement.
• Possession of a valid driver’s license and reliable transportation.
• Flexibility to work varied hours including evenings and weekends as required.

Working Conditions

• Complies with travel requirements across multiple practice sites.
• Ability to sit or stand for long durations.
• Capability to reach overhead and lift up to 25 pounds occasionally.
• Work in a fast-moving environment with sustained attention to detail.
• Use standard office technology and equipment.
• Availability for flexible scheduling including evenings and weekends.

Employee Benefits

• Eligibility for annual bonus plan.
• Options for BCBS High Deductible and PPO Medical Insurance plans.
• Vision coverage through VSP.
• Dental insurance via BCBS PPO.
• Complimentary life insurance.
• Short- and long-term disability coverage.
• Pet insurance options.
• 401(k) retirement savings plan.
• Access to Health and Flexible Spending Accounts (HSA/FSA).
• Identity theft protection services.
• Legal assistance package.
• Hospital, accident, and critical care insurance coverage.
• Paid time off benefits.
• Inclusive work environment promoting diversity.
• Strong culture emphasizing honesty and teamwork.

About Specialty1 Partners

Specialty1 Partners, established in 2019 by four endodontists, delivers non-clinical business support services to specialty dental practices, initially focusing on endodontics and later expanding to periodontics and oral surgery. Based in Houston, TX, the organization is among the largest private owners of specialty dental practices in the US, operating over 222 locations across 29 states. The management team emphasizes continuous growth and the delivery of premium support services.

Additional Information

The base salary range for this position is $90,000 to $110,000 annually. Specialty1 Partners is the employer for non-clinical roles; clinical staff are employed by respective practice entities. The company is an equal opportunity employer that values diversity and complies with all applicable laws regarding fair employment. Participation in the federal E-Verify program is mandatory for all new hires. Applicants agree to receive text communications related to job applications as per company policy.