Regional Director of Operations

About Specialty1 Partners

Specialty1 Partners is a practice services organization dedicated to delivering non-clinical business support to some of the nation's foremost specialty dental practices. Founded in 2019 by four endodontists, the company initially centered support on endodontics practices (under the Endo1 brand) before expanding services to include periodontics and oral surgery practices. Currently headquartered in Houston, TX, Specialty1 Partners stands as one of the largest private owners of specialty dental practices across the United States, managing over 222 locations in 29 states.

Role Objective and Scope

The Regional Director of Operations will oversee multiple dental practices within the assigned territory comprising CT, MA, NH, VT, ME, and Upstate/Western NY. This includes approximately 14 practices, more than 36 providers, and annual revenue around $54.5 million. The role's focus is to ensure operational efficiency, financial health, regulatory compliance, and drive strategic growth.

Key Responsibilities

• Develop and implement monthly travel schedules to visit direct reports and partner practices.
• Forge strong partnerships with doctors, practice leaders, and team members across locations.
• Facilitate onboarding and development of new associates through consistent engagement and monitoring.
• Lead weekly field visits, setting an example while engaging with entire teams.
• Analyze and improve areas such as financial management, human resources, recruitment, revenue cycle, accounts payable, procurement, and marketing.
• Advocate and execute change management initiatives to standardize processes and promote growth.
• Effectively communicate organizational strategies and changes to leadership and teams to ensure alignment and smooth adoption.
• Mentor office managers and practice leaders while aligning individualized development plans for growth.
• Conduct frequent one-on-one meetings to build rapport and establish measurable goals.
• Identify opportunities for organic practice growth, controlling costs and enhancing profitability.
• Implement and monitor monthly operational reviews, design SMART action plans, and address performance hotspots.
• Detect operational inefficiencies and disseminate best practices to foster growth.
• Collaborate with compliance teams and leadership to uphold regulatory requirements and company standards.
• Promote employee retention and engagement, championing company-wide initiatives.
• Lead coding initiatives ensuring the effective execution of recommended changes.
• Align Management by Objectives goals with best practices and practice optimization efforts.
• Maintain close collaboration with the VP of Operations to meet objectives, standardize workflows, and facilitate interdepartmental communication.
• Approve practice operations and escalate significant decisions to VP for final authorization.
• Oversee the review and approval processes for employee bonuses and salary increases with executive leadership.

Qualifications and Experience

• Minimum of three to five years of leadership experience within healthcare, preferably overseeing dental or medical practice operations.
• Demonstrated success managing multiple sites and cross-functional teams.
• Bachelor’s degree in Business Administration, Healthcare Management, or related discipline.
• Strong leadership, communication, and interpersonal skills with the ability to influence and lead change.
• Excellent organizational, analytical, and time management capabilities.
• Proficient in financial oversight, including understanding profit and loss statements.
• Thorough knowledge of regulatory compliance and healthcare standards.
• Experience with practice management software and relevant technological tools.
• Ability and willingness to travel frequently to various practice locations.
• High personal integrity and professionalism.
• Dedication to employee growth and retention strategies.
• Capability to manage multiple priorities and deadlines efficiently.
• Strategic thinker focused on continuous operational improvement.
• Valid driver’s license with reliable transportation.
• Flexibility to work non-standard hours, including evenings or weekends as needed.

Working Conditions

• Must fulfill travel obligations as required by the role.
• Ability to sit or stand for extended periods and reach overhead when necessary.
• Capable of lifting and carrying weights up to 25 pounds as needed.
• Comfortable working in a fast-paced environment requiring sustained attention to detail.
• Proficient in use of standard office equipment.
• Availability for flexible work hours, including possible evenings or weekends.

Benefits Package

• Annual performance bonus program.
• Medical insurance options including BCBS High Deductible Plan and PPO coverage.
• Vision coverage via VSP.
• Dental insurance through BCBS PPO.
• Complimentary life insurance policy.
• Short-term and long-term disability insurance.
• Pet insurance coverage.
• 401(k) retirement savings plan.
• Access to Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Identity theft protection services.
• Legal service package.
• Hospital, accident, and critical care insurance coverage.
• Paid time off benefits.
• Inclusive and diverse working environment.
• Culture emphasizing honesty and teamwork.

Compliance and Legal Information

Specialty1 Partners is an equal opportunity employer committed to diversity and inclusion, evaluating applicants without discrimination on any protected characteristics under the law. The company participates in the federal E-Verify program to confirm employment eligibility. Applicants should expect communication via mobile messaging related to the hiring process.