Receptionist (m/f/d) | Front Office and Guest Service

About the Role

If organization is your second nature and you greet Monday mornings with a smile, this opportunity is for you. Enjoy engaging with guests from all corners of the world at the Jugendherberge München-Park, a large youth hostel with 374 beds and a team of 34 members.

Working Hours and Schedule

Starting 01.09.2026, the position offers 40 hours per week with rotating early and late shifts. You will work 5 days scattered throughout Monday to Sunday, including a 50% premium for Sundays and public holidays.

Key Responsibilities

• Deliver warm, knowledgeable, and friendly assistance to guests throughout their stay, from check-in to check-out.
• Handle inquiries from potential guests and assist current guests with room bookings and selecting program offerings.
• Manage the booking system ASSD, ensuring good occupancy year-round, performing booking confirmations, monitoring appointments, and issuing invoices.
• Collaborate closely with the kitchen and other departments to ensure smooth operations, particularly for special dietary requests and event coordination.
• Take responsibility for small sales or bistro service when needed.

Candidate Profile

• Previous experience in reception or a similar role with a passion for working with diverse people.
• Proficient computer skills and familiarity with booking systems to keep calm and organized during busy periods at the front desk.
• A polished appearance and a friendly, guest-focused attitude are essential.
• Independent, structured, and solution-oriented work style paired with a cooperative and helpful nature appreciated by colleagues.
• Fluency in German and English, both written and spoken, enabling seamless communication with international guests and a multicultural team.

What We Offer

• Quality of Life: Advanced service scheduling, 5-day workweek spread from Monday to Sunday, overtime compensation, and a paid day off on your birthday.
• Compensation: Holiday and Christmas bonuses, surcharges for Sundays and public holidays (50%), evening shifts (25%), plus an annual profit sharing.
• Benefits: Company pension scheme, capital-forming benefits, and workplace health management.
• Development Opportunities: Extensive seminar offerings and personalized training programs.
• Leisure Perks: Free membership to the German Youth Hostel Association and discounted or free overnight stays throughout Bavaria.
• Eco-Friendly Mobility: Bicycle leasing program for sustainable travel to work.
• Purpose-Driven Work: All profits support long-term goals and values centered on sustainability, education, and community.