Reception Team Member (m/w/d)

About Staycity Group

Staycity is a vibrant aparthotel brand that combines the independence of a private apartment with the conveniences of a hotel. Operating in major European cities such as Dublin, London, Paris, and Berlin, we provide guests with a temporary home in prime urban locations. Our goal is to offer modern travelers flexibility alongside a comfortable and welcoming atmosphere.

Role Overview

Join the Staycity team as a Front Office Agent / Reception Team Member and contribute to creating memorable experiences for our guests through exceptional hospitality and service.

Your Responsibilities

• Act as a passionate and professional representative of the aparthotel, focusing on delivering excellent guest service.
• Serve as a warm and dedicated point of contact for guests at the reception desk.
• Proactively communicate with guests, offering hotel information and helpful recommendations about the local area.
• Ensure smooth operation of all Front Office functions, maintaining high service standards.
• Handle written and telephone inquiries, directing them to appropriate departments as necessary.
• Assist the Front Office Manager with special guest requests and manage complaint resolutions by providing timely, solution-oriented responses.

Qualifications and Skills

• Genuine enthusiasm for guest interaction and strong hospitality skills.
• Completed vocational training in hotel or restaurant management; relevant Front Office experience is advantageous.
• Proficient with departmental IT systems, preferably with some exposure to Opera Cloud.
• Demonstrates teamwork, dependability, motivation, and responsibility.
• Excellent communication abilities, flexible mindset, and ability to work effectively under pressure.
• Willingness to work early, late, and occasional night shifts, as well as collaborate across departments.
• Professional appearance and excellent etiquette.
• Fluent in German and English; additional languages are a plus.

Employee Benefits

• Attractive employee rates for you, your family, and friends at all our locations across Europe.
• Referral program offering up to €550 for successful colleague recommendations.
• Support for professional development through training subsidies.
• Regular team events to celebrate successes together.
• Two paid volunteer days annually for community involvement.
• Employee Assistance Program (EAP) providing professional support for you and your family.
• Free access to an on-site gym (subject to availability).
• Support for bike commuting through JobRad contributions.
• Generous holiday allowance and annual special bonus payments.

Additional Information

This role requires a committed attitude with a readiness to cover shifts across various times and cooperate with multiple departments. Join a passionate team dedicated to delivering outstanding guest experiences and be part of a company with a culture to be proud of.