Regional Operations Director

About Staycity Group

Staycity offers urban aparthotels that combine the independence of apartment living with the consistency and quality of a hotel experience. Operating in premier cities across Europe, including Dublin, London, Paris, and Edinburgh, Staycity caters to the modern traveler by providing comfortable home-like accommodations located in prime city centers.

Position Overview

We are currently seeking a Regional Operations Director to manage our Staycity operations in Germany and oversee our new opening in Warsaw, Poland in 2027. This leadership role involves directing all operational facets of both hotel locations to ensure outstanding guest satisfaction alongside strong financial outcomes. The role demands strategic leadership, proactive problem-solving skills, and a dedication to uphold superior standards throughout all functions. The position is based in Germany with considerable travel required.

Key Responsibilities

• Collaborate with General Managers and local leadership to align operations with Staycity’s mission, cultivating an engaged and high-performing culture across properties.
• Create detailed budgets, accurately forecast financial outcomes, and implement tactics to surpass revenue and profitability objectives.
• Manage diverse food and beverage outlets including restaurants, bars, and event spaces to deliver exceptional guest service, innovative offerings, and operational efficiency.
• Partner with sales, marketing, finance, F&B, and HR teams to amplify brand presence, encourage guest loyalty, and optimize property results.
• Analyze guest feedback and audit reports, applying improvements to enhance service quality and overall guest experience across accommodations, F&B, and events.
• Lead new property launches, ensuring operational readiness, brand consistency, and effective integration of distinctive F&B and event concepts.
• Provide continual support to existing and new sites, ensuring consistent quality, operational effectiveness, and responsiveness to market trends.
• Work closely with HR to attract outstanding talent, promote professional growth, and nurture a culture of creativity, excellence, and teamwork.
• Drive innovation in menus, beverage programs, and event concepts that surpass customer expectations and respond to market needs.
• Utilize hospitality industry expertise to position properties as premier locations for dining, hospitality, and unforgettable event experiences.

Candidate Profile and Requirements

• A minimum of five years’ experience in regional multi-property management within hospitality, demonstrating operational success and growth facilitation.
• Career background combining corporate roles in early stages and entrepreneurial leadership in independent restaurants, bars, and event operations reflecting adaptability and inventive approaches.
• In-depth experience managing reputable F&B operations, including concept development, culinary excellence, and large-scale event management.
• Strong knowledge of European hospitality markets, with fluency or native-level command of German.
• Proven track record in surpassing financial goals and enhancing operational efficiencies with a focus on F&B profitability.
• Exceptional leadership and communication skills to inspire teams, boost engagement, and foster interdepartmental cooperation.
• Innovative and solution-driven mindset with keen attention to detail and dedication to world-class guest service delivery.
• Proficient in strategic planning, operational management, and financial oversight, with the agility to adapt in a dynamic environment.
• Creative visionary attitude that promotes challenging norms, supports novel ideas, and delivers distinct, market-leading F&B concepts.
• Experienced in guiding teams through growth, managing change, and sustaining performance amid transitions.

Benefits

• Performance-based bonus scheme connected to company core values and individual property goals.
• Discounted overnight stay rates for employees and their families and friends.
• Referral program offering up to €550 for successful hires.
• Support for further education to help employees develop new skills.
• Two paid volunteer days annually to encourage community involvement.
• Employee Assistance Program (EAP) providing support for employees and their families whenever needed.