Receptionist

About Tuath Housing Association

Tuath Housing Association has been committed to providing secure, affordable housing since 2006. Our core values remain consistent while we continue to evolve. Working at Tuath means making a real difference by supporting those in need of housing. We foster a motivated and authentic workforce by investing in training and career growth opportunities.

People and Culture

Employees enjoy a positive work environment, development programs, and a generous benefits package including 24 days annual leave, competitive remuneration according to experience, pension scheme, bike-to-work program, wellness allowance, career advancement paths, study aid schemes, and access to an Employee Assistance Program. Flexible working arrangements support work-life balance. Tuath promotes diversity and inclusion, recognized with a Silver Award from Investors in Diversity, ensuring all employees can be their authentic selves regardless of background.

Environmental and Social Responsibility

Tuath integrates environmental, social, and governance principles across operations, aiming to enhance sustainability within Ireland's affordable housing sector. We collaborate with various stakeholders to expand housing availability and create community spaces, constantly monitoring ESG outcomes to deliver better benefits to residents, employees, and society.

Job Overview

As a Receptionist based in Dundalk, you will be the welcoming face of our locality office. Your role involves providing professional, empathetic customer service by addressing visitors' needs, answering queries, managing reception area standards, and supporting varied administrative and facilities management tasks. You will help maintain a smooth-flowing office environment and assist in complaint handling and problem resolution.

Key Responsibilities

• Deliver prompt and courteous responses to customer inquiries and requests.
• Offer accurate information and guidance to visitors and callers.
• Manage meeting room bookings, preparation, and office supplies to ensure optimal office functionality.
• Coordinate facility maintenance and upkeep through communication with relevant service providers.
• Work collaboratively with internal teams to resolve customer issues effectively.
• Ensure reception areas are clean, professional, and reflect Tuath’s standards.
• Process payment transactions according to established policies.
• Accurately log customer interactions and update housing and contact systems.
• Comply with organizational policies including health and safety protocols.
• Develop and maintain constructive relationships with colleagues and external partners.

Required Skills and Qualifications

• Understanding of operational services in housing locality offices.
• Proven customer service ability with competency in conflict resolution.
• Familiarity with tools enhancing customer experience.
• Strong verbal and written communication capabilities.
• Problem-solving skills and sound judgment in evaluating situations.
• Self-driven and capable of working independently and as part of a team.
• Willingness to work flexible hours including evenings, weekends, and some public holidays.

Organizational Contributions

• Assist in operational planning and report preparation.
• Provide support and advice to colleagues to promote team excellence.
• Maintain effective communication and support continual improvement in customer service.
• Build and nurture comprehensive networks within and outside the organization.

Health and Safety

• Adhere to all health and safety policies and practices to ensure a safe workplace.
• Ensure risk assessments are conducted and communicated appropriately.
• Promote the use of personal protective equipment and adherence to safety instructions among team members.

Additional Information

This job description may be reviewed periodically and is not exhaustive. The receptionist role demands a conscientious approach to customer care and office management, with a strong emphasis on teamwork, professionalism, and adaptability.