Receptionist at Premier Inn Hotels - Middle East

About Premier Inn

Premier Inn stands as the largest hotel brand in the UK, operating over 900 hotels including locations in Germany, UAE, and Qatar. Through a strategic partnership between Emirates Group and Whitbread PLC, the brand is expanding throughout the Middle East region with 11 existing hotels and additional properties in development. Renowned for numerous industry accolades, Premier Inn aims to continue delivering memorable guest experiences and fostering career growth opportunities.

Role Summary

As a Receptionist, your enthusiastic and approachable demeanor will welcome guests warmly and assist them seamlessly with check-in and check-out processes. Your attention to detail and ability to navigate a fast-paced environment will ensure key procedures are followed precisely. You will be responsible for managing payment transactions and maintaining accurate records with strong data entry capabilities.

Key Responsibilities

• Warmly receive guests, visitors, and suppliers while managing telephone communications aligned to brand standards.
• Provide accurate information to guests regarding promotions, room pricing, local activities, and events.
• Handle payments adhering to cash handling policies; efficiently process reservations and cancellations.
• Identify corporate leads and cultivate long-term business relationships.
• Encourage online brand mentions and promote guest feedback mechanisms.
• Assess online guest feedback and identify opportunities for service improvements.
• Perform general administrative duties, including correspondence, emails, filing, and maintaining supplies at the reception desk.
• Communicate effectively with other departments to address guest requests and resolve complaints.
• Ensure guest safety in accordance with established safety procedures and guidelines.

Candidate Requirements

• Customer-centric approach with excellent interpersonal communication skills.
• Strong attention to detail and ability to work under pressure.
• Flexibility to work both independently and collaboratively within a team.
• Proactive mindset with excellent organizational abilities.
• Demonstrated capability to deliver outstanding customer service.
• Minimum one year experience as a Hotel Receptionist within a Front Office department.
• Familiarity with Opera Property Management System (PMS).
• Proficiency in Arabic language—speaking, reading, and writing.

Benefits

• Competitive salary package.
• Accommodation and transportation provision.
• Comprehensive medical insurance including dental coverage.
• Air tickets for travel.
• Operating hours that support a healthy work-life balance.
• Career development opportunities with strong emphasis on internal promotion.
• An inclusive culture that values company values and customer-focused service.