Receptionist / Administrator

Overview

Join the Cardiology Department at Ealing Hospital as a Receptionist / Administrator, where your dedication and attention to detail will contribute significantly to patient care. This role demands strong computer skills, particularly in Excel, Outlook, Word, and various databases, as you will manage the scheduling of cardiac diagnostics services.

Key Responsibilities

• Provide efficient administrative and reception support within a multidisciplinary cardiology team.
• Accurately record outpatient attendances using the Patient Access System, including end-of-day cashing-up.
• Arrange follow-up appointments, discharge communications to GPs, and manage waiting lists.
• File documentation following Information Governance policies to ensure data security.
• Communicate courteously and professionally with patients, visitors, and healthcare staff using various communication modes.
• Maintain a clean, tidy, and hygienic reception area, including routine surface cleaning.
• Assist managers and supervisors in continuously improving patient-centered services.

About London North West University Healthcare NHS Trust

The Trust serves nearly one million people across Brent, Ealing, Harrow, and nearby regions with over 8,200 clinical and support staff. Major centers include Northwick Park Hospital (noted for its busy emergency department and specialist stroke and rehabilitation units), St Mark’s Hospital (a leading bowel disease center), Ealing Hospital (offering a broad range of clinical and emergency services plus specialist hospice care), and Central Middlesex Hospital (focused on planned surgical and outpatient care).

The Trust is also a teaching hospital, engaged in clinician training and research to advance healthcare.

Contact for Inquiries

For more information or to arrange an informal visit, please contact:
Name: Shivarani Kusuma
Position: Team Leader