Reception Staff / Front Office Manager (m/w/d)

Position Overview

We are seeking a motivated reception team member or front office manager who is enthusiastic about hospitality and guest relations. You will be the face of our hostel, ensuring guests have a pleasant and smooth experience from check-in to check-out.

Responsibilities

• Represent the a&o brand as the primary contact point at the front desk.
• Manage guest check-ins and check-outs seamlessly at the reception or lobby as a Guest Relation Officer.
• Attend to guests' needs and provide them with relevant tourist information to enhance their stay.
• Handle guests' concerns promptly to ensure satisfaction.
• Take leadership as shift supervisor, ensuring smooth operations throughout the shift.
• Help draft work and vacation schedules within the team.
• Prepare and serve hot and cold beverages and snacks at the bar as needed.

Candidate Profile

• Prior experience or completed training in hospitality or tourism sectors.
• A strong sense of responsibility and dedication to assigned tasks.
• Enjoyment in engaging with guests consistently at any hour.
• Ability to work independently while being an effective team player.
• High commitment and self-motivation are essential.
• Capability to maintain friendliness, motivation, and service focus during early morning or various shifts.
• Excellent German language skills and good command of English; additional language proficiencies are a plus.

Benefits

• Significant discounts on private overnight stays at all a&o hostels (75% to 90%, depending on length of employment).
• Access to attractive corporate benefits plus discounted leisure offers and events.
• Sponsored language courses to enhance your skills.
• Company-supported pension scheme contributions.
• Full reimbursement of public transportation expenses through a job ticket.
• Support for your professional growth via diverse training programs.
• Free and confidential mental health coaching through an independent partner, offering assistance with personal, professional, and health challenges.
• Daily provision of beverages, fresh fruits, and vegetables; as a team member, you also enjoy warm meals from the buffet.
• Service loyalty rewards through financial bonuses and additional vacation days.

Additional Information

Applications are welcomed from a wide range of candidates including receptionists, guest relation managers, service staff, hosts, sales personnel, and career changers with a passion for hospitality and guest interaction. Please send your resume, salary expectations, and earliest possible start date as part of your application.