Front of House Receptionist - Premium Commercial Building

Role Overview

We are seeking a welcoming, professional Front of House Receptionist to serve as the face of a premium commercial office building located in Maidenhead. This position requires delivering an outstanding first impression to tenants, visitors, and contractors while upholding a polished reception environment.

Work Schedule

The reception operates weekdays from 8:00 AM to 6:00 PM with two shift patterns:
Role 1: Monday and Tuesday 8am–6pm, Wednesday 8am–1pm
Role 2: Wednesday 1pm–6pm, Thursday and Friday 8am–6pm

Key Responsibilities

• Provide a professional and warm greeting to everyone entering the building.
• Manage busy periods with courtesy and confidence.
• Oversee reception operations including visitors, deliveries, contractors, and couriers.
• Prepare refreshments for guests when required.
• Respond to minor building inquiries and direct concerns appropriately.
• Maintain an organized, neat, and professional reception area.
• Support tenant experience initiatives, communications, newsletters, and events enhancements.
• Perform routine checks on reception and surrounding areas, reporting any maintenance or presentation concerns.
• Communicate effectively with tenants, service partners, and colleagues.
• Create update reports, tenant communications, and promotional materials, using tools like Canva as appropriate.
• Ensure high standards of presentation, conduct, reliability, and punctuality.
• Work independently with initiative and sound judgment, escalating issues as necessary.
• Coordinate with contractors, cleaners, security, and building management to uphold standards.
• Contribute ideas for value-added services and community initiatives.

Candidate Profile

• Enjoys autonomy, engaging daily with people, and thrives in fast-paced, varied environments.
• Possesses problem-solving skills and uses initiative effectively.
• Confident in communication and presenting oneself professionally.
• Demonstrates organisation, calmness under pressure, and proactivity.
• Proficient with email, basic reporting, and Microsoft Office tools.
• Strong written communication and careful attention to detail.
• Comfortable supporting tenant communication and engagement activities.

Desirable Skills (Not Mandatory)

• Experience with Canva or similar design and communication platforms.
• Past event coordination or support experience.
• Familiarity with commercial building environments.
• Experience in tenant engagement, newsletter creation, or value-added services.

Additional Information

The role requires consistent on-site presence and may involve lone working, with support from the property management team. Occasionally, assistance at another site within reasonable travel distance may be requested.

Compensation and Benefits

• Annual salary of £18,005.
• Participation in a pension scheme and life assurance plan.
• Access to 24/7 virtual GP services for you and your family.
• Wellbeing resources including digital gym memberships, nutrition planning, and podcasts.
• Financial and legal helpline availability.
• Discounts across various retailers.
• Training and personal development via the LAH Academy.
• Employee referral programmes.

Equal Opportunities

Adjustments can be made during recruitment and onboarding processes to accommodate candidates' needs, consistent with role requirements and operational constraints.