Reception Staff / Front Office Manager (all genders)

Company Overview

a&o Hostels seeks a dedicated Reception Staff / Front Office Manager (all genders) for their Frankfurt am Main location. Join a welcoming team managing the front office and guest interactions at a busy hostel.

What We Offer

• Discounts ranging from 75% to 90% on private accommodations across all a&o hostels, depending on company affiliation
• Corporate perks including discounted leisure events and activities
• Subsidized language courses and company pension scheme
• Full coverage of public transport costs through a job ticket
• Support for professional development via various training opportunities
• Access to free, confidential mental health coaching through a dedicated independent partner
• Daily provision of drinks, fruits, and vegetables, plus meals from the buffet available to hostel staff
• Seniority bonuses comprising cash rewards and extra vacation days

Role Responsibilities

• Serve as the main representative of the hostel by managing the front desk area
• Handle guest check-ins and check-outs at the reception or lobby as Guest Relation Officer
• Attend to guests' needs and provide thorough tourist information to enhance their stay
• Manage guest concerns promptly and effectively
• Lead and ensure smooth operation of shift activities as shift leader
• Prepare and serve hot and cold beverages, snacks, and cocktails at the bar

Candidate Profile

• Previous experience or completed training in hotel management or tourism
• Strong sense of accountability and responsibility towards assigned duties
• Genuine enthusiasm for guest interaction demonstrated at all hours
• Ability to work independently as well as cooperatively within a team
• High commitment and self-motivation
• Ability to maintain a positive and service-oriented attitude during early shifts commencing at 6 a.m.
• Proficiency in German and English; additional languages are a plus

Application Process

Applicants are invited to submit their resume, cover letter, expected salary, and earliest start date for consideration.