Real Estate Virtual Assistant

About the Company

The employer is a long-running property management and estate agency in Manchester with more than two decades of local market experience. Its portfolio covers 800+ homes and commercial assets, including premium apartments for professionals and purpose-built student accommodation. The business offers sales, lettings, and tailored property management services, with an emphasis on helping landlords maximise returns through efficient, low-stress support.

The organisation is known for a practical, locally informed approach and a service model built around strong client care. It operates in busy neighbourhoods such as Fallowfield and Withington and works with students, young professionals, and investors. The role offers the chance to join a high-performance team that values expertise, initiative, and continuous improvement in the UK real estate space.

Role Overview

This position is for a highly organised and proactive virtual assistant to support a residential lettings and property management team. The role covers the complete tenancy journey and requires someone who can act as the main contact for landlords and tenants while keeping the process smooth, compliant, and professionally handled. Strong admin ability, careful attention to detail, and confidence in dealing with tenancy matters from move-in to move-out are essential.

Responsibilities

• Handle maintenance enquiries and act as the first point of contact for issues raised by tenants and landlords.
• Make sure every property remains aligned with legal, safety, and regulatory obligations.
• Run the full tenancy renewal process, including follow-up and completion.
• Manage end-of-tenancy tasks such as check-outs and related coordination.
• Build and sustain professional relationships with landlords, tenants, contractors, and external parties.
• Keep tenancy, compliance, and property records accurate and up to date in internal systems.
• Use 1090 Property Management Software, Goodlord, Google Workspace, and Microsoft Office 365 to support administration, tracking, and reporting.

Requirements

• Background in residential property management, tenancy administration, or a closely related tenancy-based role.
• Good knowledge of UK housing law, landlord and tenant regulations, health and safety standards, and compliance duties.
• Legal training or experience such as LL.B, GDL, Paralegal, Legal Executive, or an equivalent qualification, with the ability to review tenancy agreements, contracts, and regulatory documents.
• Strong planning and time-management skills with the ability to juggle several priorities and deadlines.
• Clear written and spoken communication, along with a polished, service-oriented approach.
• Availability to work UK business hours: Monday to Friday, 9:30 AM to 5:30 PM, and Saturdays, 10:00 AM to 2:00 PM.
• Preferred: experience with tenancy disputes, legal proceedings, possession cases, or property-related litigation.
• Preferred: familiarity with 1090 Property Management Software and Goodlord for tenancy administration and compliance tasks.
• Preferred: prior work experience in a busy lettings agency, property management firm, or legal practice focused on residential property.

Benefits

• 100% remote work setup.
• Access to a peer network of strong sales professionals.
• Support and guidance from Huzzle before and after placement.
• Competitive compensation.

Working Hours

UK business hours apply: Monday to Friday, 9:30 AM - 5:30 PM, plus Saturdays, 10:00 AM - 2:00 PM.

Additional Information

The role is with a client placed through Huzzle, where candidates are hired directly into the client’s team rather than through an outsourcing arrangement. The company operates in the UK real estate sector and serves landlords, tenants, contractors, and other stakeholders across residential and commercial property management.