Virtual Assistant - Guest Relations & Bookings

About the Company

This role is through a talent-matching platform that places strong professionals with international businesses across the UK, US, Canada, Europe, and Australia. The companies they work with include startups, digital agencies, and technology-led businesses in SaaS, MarTech, FinTech, and EdTech. Selected candidates are hired directly by client teams for long-term remote work and receive continued support throughout the placement.

The hiring client is a fast-growing performance marketing and digital media agency focused on revenue growth through smart advertising, analytics, and data-driven optimization. The team works across lead generation, customer acquisition, and multi-channel campaigns for global markets, combining creative thinking with technical execution. As a scale-up, they operate in a collaborative remote environment where initiative, adaptability, and continuous learning are highly valued.

Role Overview

The company is looking for an experienced hospitality and guest relations professional to manage a varied portfolio of boutique hotels, Bed & Breakfasts, and premium short-term rentals. This is a fully remote, high-responsibility position for someone who can connect traditional hotel guest service with modern short-term rental operations. You will oversee the complete guest experience, from reservation handling and calendar management to issue resolution and checkout support, with the goal of delivering a consistently excellent guest journey.

Role type: Full-time. Engagement: Independent contractor.

Responsibilities

• Serve as the main contact for guest communication, including special requests, check-in coordination, and live problem-solving.
• Manage availability, pricing, and reservation updates across Guesty and Uplisting for a mixed accommodation portfolio.
• Maintain listing quality and handle guest review responses on Airbnb, Booking.com, Expedia, and Google.
• Work closely with on-site staff, housekeeping, and maintenance teams to support smooth turnovers and property readiness.
• Manage operational escalations such as OTA disputes, chargebacks, double-booking prevention, and detailed record keeping.
• Provide support outside standard hours, including evenings and weekends, for urgent guest issues and emergencies.

Requirements

• Strong practical experience using Guesty and Uplisting is essential.
• At least 2 years of experience handling reservations and guest relations in both hotels/B&Bs and short-term rental environments.
• Excellent English communication skills with a polished, warm, and professional tone.
• Availability to work in line with UK business hours, with flexibility for evening and weekend monitoring.
• Solid understanding of OTA platforms such as Airbnb, Booking.com, and Expedia Group, including pricing structures and dispute handling.
• Highly independent, organized, and able to manage a complex portfolio with minimal supervision.

Preferred Experience

• Exposure to dynamic pricing software such as PriceLabs or Beyond Pricing.
• Knowledge of hotel channel management tools such as SiteMinder.

Benefits

• Work remotely from anywhere with international teams.
• Opportunity to grow within companies operating in SaaS, MarTech, and B2B services.
• Access to a network of high-performing professionals.
• Ongoing guidance and support before and after placement.
• Compensation is customized based on the client and candidate’s preferences.

Additional Information

This position is based in Ethiopia but is fully remote. The compensation in the source material is not specified as a fixed amount; it is described as variable and matched to the candidate’s goals. The role requires responsiveness during evenings and weekends in addition to UK business hours.