Provider Success Specialist

About Lantern

Lantern is a specialty care platform that helps people access the right care at the right time. Through a curated network of top specialists in areas such as surgery, cancer care, infusions, and more, the company helps employers reduce costs while improving care for their teams. Lantern also supports members throughout their care journey with dedicated care advocates and nurses, and provides nationwide access to specialists so quality care is often within driving distance. The platform is trusted by major employers to support more than 6 million members across the United States.

Role Overview

Lantern is hiring a Network Success Specialist to join its Network Strategy and Operations function in Dallas, Texas. This position is focused on managing change requests and other recurring administrative work that supports the Provider Success Manager team. The role is important for keeping provider information accurate across systems, assisting downstream claims and operations teams, and allowing Provider Success Managers to spend more time on provider relationships and strategic network work.

What You Bring

The ideal candidate approaches decisions thoughtfully and uses logic to drive action. You should be comfortable working in a fast-moving environment, value progress, and appreciate both small and large wins. A strong sense of inclusion matters, along with respect for different backgrounds, experiences, and viewpoints. Lantern is looking for someone with drive, grit, and ambition who is motivated to solve meaningful problems. You should care deeply about customers, keep humanity at the center of decisions, value honesty over telling people what they want to hear, and work well in a collaborative team setting.

Responsibilities

• Manage the full lifecycle of change requests, from intake and prioritization through completion, using Salesforce and CareHub.
• Handle recurring operational tasks that are currently supported by the Provider Success Manager team.
• Keep provider, facility, and contract data accurate by following established procedures and workflows.
• Track change request queues closely to maintain service levels and avoid delays or backlogs.
• Work with Provider Success Managers to clarify requests, fix data issues, and close outstanding operational items.
• Coordinate with Network Operations, Claims, and Systems teams to resolve dependencies and make sure updates flow correctly to downstream systems.
• Look for recurring patterns in requests or errors and recommend clearer processes, standardization, or efficiency improvements.

Requirements

• A bachelor’s degree or equivalent practical experience is required.
• 1 to 3 years of experience in operations, coordination, or administrative support.
• Experience using document workflows, shared systems, and repeatable structured processes.
• Comfort working in a high-volume environment where precision and follow-through are essential.
• Ability to own work independently from request intake through final resolution.
• Strong attention to detail and the ability to manage many repeatable operational tasks.
• Sense of urgency and accountability when handling time-sensitive work that affects downstream teams.
• Clear and professional communication with internal partners.
• Willingness to work within defined processes while also contributing ideas to improve consistency and quality.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability coverage
• Life insurance
• 401(k) with company match
• Paid time off
• Paid parental leave

Equal Opportunity

Lantern states that employment decisions and benefits are provided without discrimination based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category under applicable law.