Oncology Care Advocate

About Lantern

Lantern is a specialty care platform that helps people reach the right care at the right time. Its Network of Excellence brings together leading specialists in surgery, cancer care, infusions, and other areas, helping employers lower costs while improving access to high-quality treatment for their workforce. Lantern also provides each member with a dedicated care team, including care advocates and nurses, who stay involved throughout the full care journey so members can focus on getting well and returning to family and work. With nationwide access to specialists, quality care is available within driving distance for most people. The company supports more than 6 million members through some of the country’s largest employers.

Role Overview

The Oncology Care Advocate works alongside Oncology Nurse Navigators to support members across the cancer journey. This position is part of the Cancer Support team and is centered on creating a concierge-style experience for patients, families, and caregivers while helping them overcome barriers in the healthcare system.

The role focuses on relationship-building, member support, and care coordination. It includes answering questions, collecting medical records, arranging care with current providers or second-opinion services, organizing travel support, contacting eligible new members, and checking in to ensure a strong member experience.

Success in this position depends on being proactive, energetic, and committed to improving the oncology care experience for patients and caregivers. The work is fast-paced and service-driven, and it calls for someone who can stay engaged, organized, and dependable.

Location

This is an onsite position based in Dallas, Texas.

Responsibilities

• Support patients and families throughout cancer treatment and survivorship.
• Work closely with healthcare colleagues to improve patient outcomes and experiences.
• Help patients and caregivers clarify needs, goals, and priorities.
• Offer education and practical support to patients and families.
• Recognize member needs and coordinate with the right support resources.
• Help reinforce understanding of treatment choices in partnership with the Nurse Navigator.
• Share physician-recommended care plan details together with the Nurse Navigator.
• Link members with suitable community resources.
• Assist nurses in coordinating multidisciplinary care from diagnosis through treatment.
• Improve the speed of appointments and care coordination tasks where possible.
• Provide administrative support to nursing staff.
• Request, receive, and organize medical records.
• Coordinate travel logistics for patients.
• Reach out to eligible new members to explain available oncology support services.
• Follow up with members to encourage engagement, respond to questions, and reduce barriers to care.
• Manage an assigned caseload of survivorship patients.

Qualifications

• A bachelor’s degree in healthcare administration, social services, public health, or a related discipline is required; comparable professional experience may be accepted in place of the degree.
• Certification such as Medical Assistant, Certified Nursing Assistant, or another relevant healthcare credential is preferred.
• Prior experience in patient support, healthcare navigation, care coordination, member advocacy, or a similar healthcare support function is preferred.
• One to three years of background in customer service, member engagement, outreach, or another service-oriented role is preferred.
• Strong written and spoken communication skills, with the ability to communicate clearly, professionally, and compassionately with members, caregivers, providers, and internal teams.
• Comfort working in a collaborative environment with both clinical and non-clinical teammates to support coordinated, member-centered care.
• Ability to earn trust, listen actively, and adjust communication style for a variety of members, caregivers, and colleagues.
• Strong critical thinking, problem-solving, organization, and follow-through skills.
• Ability to balance multiple priorities, meet deadlines, and keep documentation accurate in a fast-moving setting.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability coverage
• Life insurance
• 401(k) with company match
• Paid time off
• Paid parental leave

Equal Opportunity

Lantern provides employment and benefits without discrimination based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status.