Program Manager - Global Onboarding Operations

About the Role

We are seeking a highly organized and proactive Program Manager to support executive and global onboarding operations. This position is focused on managing and coordinating the onboarding experience for executives, new employees, and managers to ensure a smooth and well-coordinated transition. The ideal candidate flourishes in dynamic, fast-paced settings, handles multiple priorities efficiently, and collaborates effectively with cross-functional teams to deliver outstanding onboarding experiences.

Key Responsibilities

• Coordinate the logistics and operational aspects of new employee onboarding sessions, development programs, and related engagements.
• Establish, lead, and continually enhance key performance indicators (KPIs) and metrics to drive improvements in support and operational processes.
• Partner closely with regional and global stakeholders including IT, communications teams, and others to enhance the new hire experience and content strategy.

Required Qualifications

• At least four years of experience in program operations, program management, or business process improvement.
• Bachelor's degree as the minimum educational qualification.
• Deep knowledge of best practice support methodologies and managing impactful initiatives.
• Proficiency with gSuite and Zoom.
• Exceptional organizational skills and meticulous attention to detail.
• Strong data management and analytical capabilities, including developing and maintaining tracking dashboards or databases.
• Ability to work autonomously in a rapidly growing and fast-paced environment.
• Excellent communication skills and aptitude for building strong relationships.

Preferred Attributes

• Experience using data-driven insights for decision-making, streamlining processes, and workflow optimization.
• A proactive and service-oriented mindset.
• Ability to navigate uncertain situations calmly and professionally.
• Background in customer experience strategy, customer service settings, or quality assurance practices.

Additional Information

This is a hybrid role based in San Francisco, CA, with an initial contract duration of 4 months and strong possibility of extension.