Program Analyst - Transformation Project

About the Role

Joining a major financial services organisation undergoing a substantial business and technology transformation, this role involves supporting the execution of strategic initiatives aimed at enhancing business processes, governance frameworks, client outcomes, and operational efficiency. This position is ideal for a professional who enjoys stakeholder collaboration, problem-solving, and influencing future operational models within a growing enterprise.

Responsibilities

• Assist in executing key business transformation programs.
• Lead workshops and actively engage with business stakeholders to capture operational needs.
• Document, analyse, and consolidate business requirements comprehensively.
• Contribute to designing current and future state business processes.
• Coordinate multiple workstreams, handling dependencies effectively.
• Track and manage risks, issues, actions, and milestones within the program.
• Support governance functions including reporting for Steering Committees and status updates.
• Prepare and maintain detailed project documentation, meeting materials, and delivery reports.
• Support business readiness and rollout efforts ensuring smooth implementation.
• Drive and close actions collaboratively across business and technology teams.

Requirements

• Proven experience as a Program or Business Analyst.
• Background supporting large-scale business or technology transformation initiatives.
• Skilled communicator with strong stakeholder engagement capabilities.
• Experience in leading workshops and detailed business requirement analysis.
• Well-versed in analysing business processes for optimization opportunities.
• Proficient in governance practices, RAID (Risks, Assumptions, Issues, Dependencies) tracking and reporting.
• Excellent organisational skills with the ability to prioritise multiple competing tasks.
• Experience in Agile, Waterfall, or combined delivery methodologies.

Preferred Qualifications

• Background in Financial Services, Wealth Management, or Superannuation sectors.
• Experience with risk, governance, or regulatory transformations.
• Familiarity with software platforms such as XPLAN, Salesforce, or Midwinter.
• Hands-on experience with collaboration tools including Jira, Confluence, and SharePoint.
• Involvement in operational changes and business readiness activities is advantageous.