Product Owner - Corporate Products

About the Role and Company

Joining Air Canada means becoming part of a renowned Canadian symbol, recently awarded as the best airline in North America. Our dynamic and diverse team at the forefront of passenger aviation invites you to elevate your career with us. We are devoted to creating exceptional product experiences that streamline travel for our customers globally. As we expand, our product management and IT departments play a pivotal part in enhancing every stage of our customer journey. This growth involves investment not only in the products and how they are developed but also in cultivating a thriving team culture.

We are seeking a motivated and detail-oriented Product Owner to join the Air Canada IT team, specifically supporting Corporate Products. This position champions agile methodologies and continuous improvement among product and business teams. Building strong, trustworthy relationships with business partners and serving as a knowledgeable resource for technology-related concerns is essential. Providing timely insights and business case analyses to leadership contributes directly to addressing business and product challenges efficiently.

Key Responsibilities

• Own and manage the product backlog, prioritizing features and enhancements in alignment with business objectives.
• Convert business processes and operational workflows into precise user stories and acceptance criteria for development teams.
• Engage with business stakeholders to comprehend operational issues and detect opportunities for digital solutions that boost efficiency and user experience.
• Lead discovery sessions and workshops to collect requirements, validate product direction, and hone solutions.
• Collaborate closely with engineering during sprint planning, backlog grooming, and release preparation to support efficient product delivery.
• Ensure product features are delivered with well-defined requirements, acceptance conditions, and stakeholder agreement.
• Support rollout of new tools and features by partnering with business teams to drive adoption and gather feedback for ongoing improvements.
• Coordinate with IT product teams and other business units to manage dependencies and ensure seamless integration in Air Canada's technology ecosystem.
• Develop business requirements documents and formalize business cases for IT intake.

Qualifications and Experience

• Bachelor’s degree in Business, Technology, or related discipline.
• Minimum of 3 years’ experience in product ownership, business analysis, or digital product delivery.
• Proficient in translating business requirements into technical specifications and user stories.
• Experience with Agile methodologies and managing product backlogs.
• Strong communication and stakeholder management skills.
• Ability to prioritize and organize effectively in a fast-paced setting.
• Skilled at navigating complex stakeholder environments and balancing multiple priorities.
• Experience with internal enterprise tools or operational systems is advantageous.
• Reliable and punctual, supporting overall team success in dynamic environments.
• Experience in the airline or travel industry (Commercial, Loyalty, Operations, Cargo, Call Center) is a plus.

Additional Information

Conditions of Employment: Candidates must have the legal right to work in the location at the time of job offer and must provide proof prior to starting. They must secure any necessary permits or visas on their own.

Linguistic Requirements: Preference will be given to bilingual applicants among equally qualified candidates.

Diversity and Inclusion: Air Canada is committed to building an inclusive, diverse workforce that mirrors the customers and communities served. All applications are welcomed, promoting an accessible and rewarding workplace.

Note: Only selected candidates will be contacted further.