Product Owner - Conversational AI and Agents

About the Role

Natterbox develops AI-driven communication solutions that enhance customer interactions led by humans, integrating seamlessly with Salesforce and other CRM platforms. This position leads the Conversational AI and Agents domain, overseeing both the AI agent products sold and the agent builder platform, which empowers customers to create and manage their own AI agents using Natterbox's data services.

Responsibilities

• Direct the roadmap for Conversational AI and the agent builder platform, including discovery, prioritisation, and collaboration with engineering for delivery.
• Manage a platform designed for extensibility and optimal user experience for developers building on it, ensuring platform usability matches feature quality.
• Take complete ownership of the product track within the first three months and be accountable for commercial success and user satisfaction post-launch.

Work Culture

The Product team at Natterbox operates in a small, senior, and flat structure where individuals own their tracks fully, work closely with engineering and go-to-market teams, and carry decision-making responsibility. The engineering process incorporates AI assistance, demanding high product judgment standards.

Requirements

• Proven experience shipping conversational AI, large language model-based, or agent products as the primary product builder.
• Expertise in building or integrating products with CRM systems, ideally Salesforce.
• Strong dedication to design-led product development, emphasizing usability and excellent UX, even if not directly performing design tasks.
• Preference for hands-on product management with direct ownership, rather than detached or purely strategic roles.

Preferred Qualifications

• Experience developing platform or extensible products that enable further development by others.
• Background knowledge in contact centers or customer experience domains.

Benefits

• Competitive remuneration including salary and bonus.
• Hybrid work setup within the UK, with in-person meetings in London roughly once per quarter.
• Opportunity to lead and shape a product line, rather than inheriting existing backlog work.