Product Manager - Aftersales for TikTok Shop

About Us

The Governance and Experience team for TikTok's e-commerce sector ensures a secure and reliable marketplace environment for users, sellers, and creators. We prioritize user satisfaction through policy development, rules, and system implementations that maintain high quality.

Role Overview

We are seeking a seasoned technical product manager to lead governance product strategies and solutions specifically for seller and creator experiences on TikTok Shopping in North America. This role involves developing the product roadmap and strategy to deliver excellent shopping experiences while overseeing daily team activities and managing stakeholder relationships.

Key Responsibilities

• Design and own the product roadmap and strategic direction to enhance TikTok users' shopping experience.
• Manage daily team operations and collaborate closely with essential stakeholders to ensure alignment.

Qualifications

• Bachelor's degree or higher education qualification.
• A minimum of three years' experience working with consumer-facing products.
• Previous experience serving as a product manager or product developer.
• Strong communication and data-driven decision-making skills, with the agility to adapt strategies amid complex scenarios.
• Ability to work cross-functionally to define business strategies and localized product roadmaps.

Preferred Experience

• Comprehensive understanding of e-commerce platforms, business dynamics, customer needs, and emerging business models.

About TikTok

TikTok is a leading platform for short-form mobile videos, with a mission to inspire creativity and spread joy globally. Its headquarters are in Los Angeles and Singapore, and it has international offices in cities such as New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Our Team

Joining TikTok means working at the forefront of innovation where creativity meets technology. We champion curiosity, humility, impact, and resilience, fostering a collaborative culture with an 'Always Day 1' approach to continuously innovate and achieve significant milestones together.

Diversity and Inclusion

TikTok values diversity and fosters an inclusive environment where all employees' unique skills and perspectives are celebrated. We strive to create a workplace reflecting the global communities our platform serves.

Accommodations

We are committed to providing equitable recruitment processes by offering reasonable accommodations for candidates with disabilities, pregnancy, religious beliefs, or other protected reasons under applicable laws.

Compensation and Benefits

The base salary range for this role is between $176,320 and $296,020 annually, which may vary based on factors such as qualifications, skills, experience, and location. The compensation package may include discretionary bonuses and restricted stock units. Benefits include immediate access to medical, dental, and vision insurance; a 401(k) plan with company matching; paid parental leave; disability coverage; life insurance; wellness perks; 10 paid holidays and sick days annually; and 17 paid personal time-off days, prorated on hiring time and increasing with tenure. Benefits and programs are subject to change at the company's discretion.

Legal Compliance

For candidates applying in Los Angeles County, employment considerations comply fully with federal, state, and local laws, including those related to prior convictions. Certain job functions require appropriate judgment and confidentiality which may influence employment decisions.