Prison Support - HMP Huntercombe

Role overview

This position is for an Operational Support Grade at HMP Huntercombe within His Majesty’s Prison and Probation Service. The role is central to the smooth daily operation of a busy prison and combines office-based duties with active, hands-on tasks across the site.

The work is varied and can include checking security at the gate, carrying out searches, handling incoming deliveries, supervising visitors, and observing phone calls and CCTV. It also involves physical activity such as lifting, carrying, and walking to escort vehicles across the prison grounds.

Travel and attendance

Some prisons are in rural areas with limited public transport, so having a driving licence and your own transport can be helpful, although it is not mandatory unless specifically stated. Shift start and finish times are fixed, and you must be able to travel to and from work on time for each shift. Applicants should think carefully about the vacancy location and available transport options.

Driving licence requirement

Applicants must hold a full, valid UK driving licence that includes category D1, which permits driving vehicles with up to 16 passenger seats, a maximum length of 8 metres, and a trailer of up to 750kg.

What the job suits

No formal qualifications are needed for this role. It may suit someone who communicates clearly, stays composed under pressure, uses sound judgement, and works well as part of a team. The position is fast-paced and can be a strong starting point for a career in the prison service.

Shift pattern and exposure

The role includes a mix of shift types, including weekends and nights. Contact with prisoners is limited compared with prison officers, though occasional interaction may happen depending on the prison.

Career development

This position offers practical insight into how a prison operates and may open pathways into other prison service roles, including the OSG to Prison Officer conversion scheme.

Training and benefits

Successful candidates can expect training plus opportunities for progression and professional development. Alongside base pay, the package includes annual leave, public holidays, apprenticeship access, and a range of Civil Service benefits.

Additional terms and benefits

• Annual leave starts at 25 days on appointment and rises to 30 days after 10 years of service, calculated pro rata.
• There are 9 days of bank, public, and privilege holidays.
• Employees can access a paid Level 2 apprenticeship in customer service.
• Additional benefits include the Civil Service pension scheme, season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme.