Principal Delivery Head

Overview

The Principal Delivery Head will spearhead large-scale project delivery within the Insurance and Bancassurance sectors by managing multidisciplinary teams that include Product Owners, Scrum Masters, Architects, Developers, QA, and Operations personnel. This role demands extensive insurance domain knowledge, expertise in delivery governance, compelling project management skills, and adeptness at stakeholder engagement. Prior experience within insurance operations, especially claims management, is highly desirable.

Key Responsibilities

• Oversee end-to-end delivery of multiple initiatives ensuring strict compliance with scope, budget, schedules, and quality standards.
• Implement Agile and Hybrid delivery models along with governance mechanisms to ensure consistent execution.
• Conduct delivery reviews, manage risk and issues, carry out capacity planning, and maintain release governance.
• Facilitate efficient sprint planning, prioritize backlogs, and ensure readiness for deployment.
• Champion project management disciplines including planning, coordination, and execution.
• Act as a domain authority across insurance value chains such as bancassurance, policy administration, underwriting, claims, renewals, servicing, and compliance.
• Advise business and technology units to align deliveries with insurance processes and regulatory compliance.
• Lead initiatives to enhance processes, automation, and operational efficiencies.
• Utilize claims operation expertise to drive better customer and operational results.
• Manage multiple Agile pods consisting of Product Owners, Scrum Masters, Developers, QA, and DevOps members.
• Encourage team collaboration, consistency, and knowledge exchange.
• Develop high-performance teams by offering coaching, mentoring, performance oversight, and skill development.
• Manage large delivery groups numbering between 80 and 150 across diverse locations and vendors.
• Collaborate with business executives, engineering teams, bancassurance partners, and third-party vendors.
• Lead governance forums, steering committees, roadmap assessments, and stakeholder communications.
• Provide transparent updates concerning progress, risks, dependencies, and delivery results.
• Resolve priorities, conflicts, and stakeholder expectations effectively.
• Ensure adherence to insurance regulatory requirements, governance policies, and operational controls.
• Supervise System Integration Testing (SIT), User Acceptance Testing (UAT), release management, and production stability.
• Oversee incident handling, feature enhancements, change requests, and operational support procedures.
• Promote ongoing improvements in quality, reliability, and customer experience.

Candidate Requirements

• A minimum of 15 years in insurance delivery management roles.
• Comprehensive insight into insurance operations, bancassurance, digital transformation, and compliance regulations.
• Hands-on experience with claims platforms, policy administration systems, and operational transformations.
• Demonstrated success managing complex integrations involving APIs, CRM systems, partner portals, and claims platforms.
• Ability to manage and coordinate multiple Agile pods (eight or more).
• Strong familiarity with application architectures, system integrations, cloud infrastructure, and DevOps methodologies.
• Expertise working with tools such as JIRA, Azure DevOps, Confluence, and monitoring Agile metrics.
• Capability to control delivery performance, release protocols, and operational reporting.
• Proven leadership in managing large teams (80–150), coupled with excellent communication, negotiation, and conflict resolution skills.
• Exceptional project oversight ability, including planning and execution efficiency.
• Effectiveness influencing executive-level decisions in complex delivery scenarios.
• Preferred background includes bancassurance digital transformation, claims operations digitization, large-scale insurance platform upgrades, managing dispersed teams and vendors, and familiarity with Southeast Asian insurance markets.

Performance Indicators

• Reliable achievement of scope, timeline, and quality goals.
• Enhanced delivery predictability, sprint velocity, and operational reliability.
• Strong stakeholder satisfaction with governance and communication processes.
• Teams demonstrating high performance, retention, and ongoing skill growth.
• Successful realization of business targets aligned with insurance and bancassurance strategies.

Ideal Profile

The ideal candidate is a senior-level delivery leader with profound knowledge of Insurance and Bancassurance sectors combined with outstanding project and Agile delivery management capabilities. A significant advantage is given to those with extensive claims process expertise, strong leadership, and stakeholder management proficiency.