Job description

About Us

HomeMade, Mable, Leap In! and Mable Direct operate under the Attain Healthtech Group umbrella, sharing common goals: to positively transform the care and support sector, leverage technology to drive innovation, and help customers achieve improved outcomes. This role is specifically part of the Mable team, a leading Australian healthtech platform connecting people with disabilities and older Australians to independent support workers for personalized care solutions. Since 2014, Mable has facilitated over 25 million support hours and earned recognition among Australia's top growth companies.

Role Overview

The Platform Fraud & Investigations Specialist will lead efforts to detect, investigate, and prevent fraudulent activity on Mable’s digital platform. Reporting within the Customer Safeguarding team, this position manages complex investigations, analyzes fraud trends, and advises on platform controls and processes to minimize risks and protect all stakeholders including customers, support workers, and partner organizations.

Key Responsibilities

Proactively monitor the platform for suspicious behaviors, emerging fraud patterns, and risks.
Lead thorough investigations into fraud cases including identity fraud, account breaches, payment fraud, scams, and misuse.
Analyze customer and platform data to identify vulnerabilities and trends.
Provide actionable recommendations to mitigate harm, reduce risk, and strengthen prevention measures.
Collaborate cross-functionally with Product, Engineering, Data teams to incorporate fraud insights into platform and process improvements.
Evaluate fraud risks associated with new features, operational changes, and initiatives.
Generate fraud trend and investigation reports, and update policies, procedures, and playbooks to reflect evolving risks.
Educate Customer Operations teams on fraud identification and risk management.
Stay current with emerging fraud tactics, industry trends, and best practices to continually enhance fraud prevention.
Build strong partnerships across business units to foster a secure and trustworthy platform environment.

Essential Qualifications and Skills

Proven experience in fraud investigations within digital platforms, trust & safety, financial crime, or related risk fields.
Strong analytical skills with the ability to recognize patterns, assess risks, and make data-driven decisions.
Expertise in fraud typologies including identity theft, account compromise, payments fraud, scams, and social engineering.
Excellent communication skills for preparing clear investigative reports and influencing stakeholders.
Sound judgment balancing fraud prevention measures with customer experience and safeguarding goals.

Desirable Attributes

Background in regulated sectors such as healthcare, disability, aged care, financial services, or online platforms.
Familiarity with fraud detection tools, case management software, or data analytics supporting investigations.
Understanding of Australian privacy laws, fraud risk management, and compliance frameworks.
Experience developing fraud policies, playbooks, or investigation frameworks.

Our Culture and Values

Mable and the Attain Healthtech Group foster a workplace that is innovative, inclusive, and impactful. We embrace bold ideas, prioritize customer-centric approaches, collaborate harmoniously, and strive to deliver meaningful change in the care sector.

Benefits

Opportunities to learn from industry leaders and gain hands-on experience.
Generous paid parental leave: 14 weeks for primary carers and 6 weeks for secondary carers, including superannuation.
Flexible hybrid work arrangement balancing remote and office time.
Quarterly flexi leave days for personal time.
Floating public holidays for significant days of your choice.
Participation in a rewarding recognition program celebrating performance and achievements.

Diversity and Inclusion

We celebrate diversity and are an inclusive employer welcoming applicants regardless of ethnicity, family responsibilities, faith, sexual orientation, or gender identity. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Candidates who do not meet every listed criterion are also encouraged to apply, as diverse experiences are valued and welcomed.