Persian OPI/VRI Interpreter

About the Company

Kalam, part of the Future group, operates as a virtual BPO delivering affordable interpretation, translation, and customer experience solutions globally to over 300 clients. Its services help businesses transcend geographic barriers, cut costs, and scale their presence internationally by providing exceptional multilingual support to strengthen customer engagement and loyalty.

Role Overview

This full-time, remote position requires a Persian OPI (Over-the-Phone Interpretation) and VRI (Video Remote Interpretation) Interpreter to offer accurate, real-time linguistic assistance between Persian and English speakers. The interpreter will facilitate clear communication in diverse scenarios including customer service interactions, corporate meetings, and various service environments. Their responsibilities include listening attentively, performing consecutive or simultaneous interpretation, ensuring precise conveyance of meaning, tone, and intent, maintaining neutrality, and protecting confidentiality.

Key Responsibilities

• Deliver real-time interpretation during phone and video calls.
• Maintain the accuracy and neutrality of communication.
• Clarify specialized terminology as needed while preserving message integrity.
• Adhere strictly to client guidelines and protocols.
• Document session details when required.
• Utilize Kalam’s technology platforms to access calls and video sessions.
• Collaborate with internal teams to enhance service standards.
• Engage in training and quality assurance to maintain high performance.

Qualifications and Skills

• Fluent in both Persian and English with exceptional oral and listening capabilities.
• Prior experience in phone or video interpreting, translation, or related language services is advantageous.
• Ability to handle sensitive information confidentially and maintain impartiality under pressure.
• Comfort and reliability in remote working environments with adequate internet access and proficiency in digital communication tools.
• Strong customer service mindset and professionalism in dealings with diverse clientele.
• Attention to detail accompanied by cultural sensitivity and the capacity to understand various regional accents and dialects.
• Previous exposure to BPO, healthcare, legal, or business sectors is beneficial.
• Formal certifications in interpreting, linguistics, or translation-related education considered a plus.