Performance Monitoring Expert

Job Overview

This position entails serving as a knowledge authority responsible for designing frameworks, policies, and operational strategies. The role demands analyzing intricate challenges, comprehending organizational needs, synthesizing various concepts, and implementing actionable plans to improve functional performance.

Performance Analytics Planning

• Conduct research on global best practices to stay updated with new methods and trends in analyzing strategic and operational performance.
• Create a comprehensive organizational performance management framework to track strategy execution and monitor key performance indicators (KPIs) against targets.
• Establish a strategic and operational KPIs dashboard for Zakat, Tax and Customs Authority (ZATCA) to measure progress towards the current strategy.
• Collaborate with the Business Intelligence department to communicate the KPIs dashboard, manage implementation, and oversee measurement of results.

Organizational Performance Analysis

• Gather and validate data from internal departments to facilitate accurate performance analytics.
• Review the integration mechanisms involving the data warehouse and Tableau software.
• Identify challenges faced by departments in meeting objectives and analyze underperforming organizational KPIs.
• Evaluate the impact of strategic initiatives on organizational performance, keeping stakeholders informed through dashboards.
• Assess completeness and timeliness of plans, initiatives, and deliverables.
• Monitor financial metrics such as profit, revenue, and cash flow to support performance measurement.
• Analyze annual performance at ZATCA, identify issues, and formulate adjustments and strategic approaches for upcoming plans.
• Coordinate workshops and meetings with the Board of Directors, Ministry of Finance, and other relevant parties to review strategy performance, propose corrective measures, and set priorities for improvement.

Operations and Organizational Duties

• Adhere to all relevant policies, procedures, and standard operating protocols to ensure consistent and controlled workflows.
• Address escalated issues by providing support to junior team members to maintain efficiency.
• Escalate complex problems to the appropriate personnel to ensure proper resolution.
• Undertake additional responsibilities as assigned.

People Management

• Mentor and train junior employees in job responsibilities to facilitate knowledge transfer when applicable.
• Provide clear directions, prioritize tasks, assign responsibilities, and oversee junior staff workloads.
• Support team members in executing their duties in alignment with policies and processes.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Industrial Engineering, or a related field is required.
• A Master’s degree in a relevant discipline is preferred.
• A minimum of five years of pertinent work experience is expected.

Core Competencies

• Proficient in policy development and professional conduct.
• Advanced skills in data analytics, change management, business excellence, quality management, and strategic/business planning.
• Developing capabilities in collaboration, communication, and fostering innovation.
• Strong results orientation and customer focus.