People Operations Specialist - UAE

About Paymob

Paymob is a prominent FinTech company transforming payment solutions within the MENA region. We empower businesses by providing secure, innovative, and scalable payment tools to streamline transactions. Our solutions facilitate millions of transactions for major regional clients, supported by a team dispersed across Egypt, Saudi Arabia, UAE, and Oman. We cultivate a culture driven by values focused on continuous learning, empowerment, and teamwork to deliver meaningful impact globally.

Job Purpose

The People Operations Specialist will be responsible for daily HR operational activities within the UAE. Key duties include managing onboarding processes, employee documentation, visa and work permit coordination, employee record maintenance, medical insurance administration, and offboarding execution. This position demands excellent organizational skills and consistent coordination with employees and internal teams.

Responsibilities

• Oversee complete onboarding procedures for new employees based in the UAE.
• Manage the collection, verification, and completion of hiring documentation.
• Ensure employment contracts, NDAs, Codes of Conduct, and onboarding papers are signed and properly stored.
• Coordinate onboarding essentials with internal departments such as IT and Facilities.
• Maintain precise employee records and document archives in line with company policies.
• Facilitate smooth onboarding experiences through effective communication and diligent follow-up.
• Support visa, residency, and work permit processing by liaising with employees and external providers.
• Follow up on biometric appointments, medical checks, and government compliance requirements.
• Monitor pending documents to guarantee timely completion of immigration procedures.
• Audit and keep records of immigration expenses and associated invoices.
• Assist in employee lifecycle processes including onboarding, probation, contract renewal, transfers, and status updates.
• Maintain and update HR databases and monitoring tools.
• Track probation evaluations and coordinate with managers to ensure completion.
• Support attendance tracking, leave application handling, and employee requests.
• Assist with daily HR operations adhering to internal compliance standards.
• Manage employee resignations and offboarding procedures.
• Coordinate clearances and necessary approvals with relevant parties.
• Keep records of resignations, exits, and employment status changes.
• Prepare final settlements by verifying leave balances and employee details.
• Handle visa cancellation and exit documentation processes.
• Manage employee medical insurance enrollments, changes, renewals, and cancellations.
• Communicate with insurance providers to ensure prompt processing of employee insurance matters.
• Assist employees with insurance inquiries and documentation.
• Maintain comprehensive records of employee benefits and insurance coverage.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• One to two years' experience in HR Operations or Coordination is advantageous.
• Solid understanding of UAE HR operations and onboarding procedures.
• Knowledge of UAE visa, work permit, and residency requirements preferred.
• Excellent organizational and follow-up capabilities.
• Strong communication skills in English.
• Proficiency with Microsoft Excel and Office suite applications.
• Ability to manage confidential employee information with professional discretion.

Benefits

• Competitive salary packages with incentive programs based on performance.
• Flexible hybrid work arrangement supporting both in-office collaboration and remote work efficiency.
• Commitment to continuous career coaching to foster personal and professional growth.
• Cultural diversity with emphasis on cross-border collaboration and shared achievements.