Patient Support Specialist

Role overview

This is a remote, full-time position for a Patient Support Specialist in the United States. The role supports a virtual-first healthcare setting dedicated to improving access to compassionate, high-quality care for people dealing with mental health conditions, substance use disorders, and cognitive health concerns. You will act as the main contact for patients and caregivers, helping them move smoothly through appointments, care coordination, and everyday questions while keeping interactions calm, respectful, and solution-focused.

The position is offered through a partner company that handles the application process and all follow-up steps. Success in this job depends on strong communication, empathy, discretion, and the ability to stay organized in a fast-moving, mission-driven environment.

Key responsibilities

• Respond to incoming patient calls and messages with professionalism, warmth, and empathy.
• Support scheduling, rescheduling, and general appointment coordination, including urgent booking needs when required.
• Work with pharmacies on prescription-related follow-ups, including clarifications and re-sends when needed.
• Handle a range of patient concerns such as billing questions, appointment problems, feedback, and urgent support requests.
• Enter interaction details accurately into CRM tools while following HIPAA and internal compliance standards.
• Partner with clinical and care coordination teams to ensure smooth handoffs and uninterrupted patient support.
• Stay consistently available during assigned shifts to maintain dependable inbound coverage.

Requirements

• At least 2 years of experience in customer service or a similar customer-facing role, ideally in healthcare or behavioral health.
• Background in patient support, healthcare operations, or social services is preferred, especially with mental health or senior care populations.
• Ability to connect quickly with people and communicate clearly and compassionately, including with vulnerable individuals.
• Comfort managing a high volume of inbound interactions without losing accuracy or empathy.
• Strong problem-solving, multitasking, and time-management abilities in a busy environment.
• Working knowledge of Google Suite and CRM or scheduling systems.
• Fluent English and Spanish communication skills are required.
• Skill in calming tense conversations and guiding them toward a constructive outcome.
• Solid understanding of HIPAA rules and confidentiality practices.

What’s offered

• Remote-first work setup within the United States.
• Hourly pay of $20.
• Opportunity to contribute to meaningful, patient-centered mental healthcare.
• Collaborative, mission-driven team environment.
• Structured onboarding and training to help you succeed.
• Potential for performance-based pay increases and retention bonuses.
• Exposure to modern virtual care and healthcare coordination tools.
• Stable full-time schedule: Monday through Friday, 40 hours per week.
• Inclusive workplace culture focused on equity and support.

Application and hiring process

This position is managed by a partner employer, which oversees applications and the next stages of hiring. Candidates who fit the role’s core requirements are reviewed through an AI-assisted matching process, after which a shortlist is shared with the hiring company. Final interviews, assessments, and hiring decisions are handled internally by the employer. The hiring process may also involve AI-supported review of application materials, but human decision-making remains the final step.

Data privacy notice

By applying, you agree that your personal information may be processed to assess your candidacy and shared with the employer as part of pre-contractual and legitimate-interest processing, in line with applicable data protection laws including GDPR. You may request access to, correction of, deletion of, or objection to the use of your data at any time. If you want more details about data handling, you can contact the hiring team for clarification.