Patient Success Specialist

Role overview

We are looking for a compassionate and dependable Patient Success Specialist to support patients throughout their experience and help create a smooth, reassuring journey. This position focuses on non-billing patient support, clear communication, and close coordination with internal teams to improve service quality.

What you will do

• Act as the main contact for patients seeking help with non-billing questions.
• Provide support for test status updates, portal sign-in problems, questions about testing services, and blood redraw coordination.
• Handle incoming phone calls and live chat conversations with prompt, helpful service.
• Work with cross-functional internal teams to address patient concerns and resolve issues effectively.
• Keep detailed and accurate records of patient interactions in Salesforce CRM.
• Spot possible problems early and escalate them when needed so they can be resolved quickly.
• Support efforts to improve internal processes and strengthen the overall patient experience.

What we are looking for

The ideal candidate communicates clearly, stays organized while managing multiple tasks, and brings a patient-first mindset to every interaction. Prior experience in customer service, healthcare, or a related environment is helpful. Comfort using Salesforce CRM and common office software is also important. Spanish language ability is an added advantage.

About the company

Natera is a global leader in cell-free DNA testing, with a focus on oncology, women’s health, and organ health. The organization is committed to expanding the use of personalized genetic testing and diagnostics so that care can begin earlier and be more targeted, helping people live longer and healthier lives. The team includes specialists across science, technology, operations, and business functions, all working in a fast-paced environment with strong growth opportunities.

Compensation

This remote U.S. role offers a pay range of USD 24.46 to USD 30.58 per hour. Final compensation may vary depending on a candidate’s skills, depth of experience, certifications, and office location, as well as local labor market conditions.

Benefits

• Medical, dental, vision, life, and disability coverage for eligible employees and dependents.
• Free testing for employees and their immediate family members.
• Fertility care support.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

Equal opportunity and compliance

The company is committed to maintaining an inclusive workplace and considers all qualified applicants without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability, or other legally protected status. Qualified applicants with criminal histories are also considered in line with applicable laws.

Safety notice

Only email communication from the company’s official domain should be treated as genuine. The company does not conduct interviews by text message and will not request personal information until the candidate has connected with the recruiter and hiring team. Applicants are encouraged to stay alert to impersonation and recruiting scams.

Additional information

California residents may review the company’s data collection notice for state-specific privacy information.