Agent - Reservations

About the Role

The Ritz-Carlton Hotel Company, L.L.C., located in Doha, Qatar, is seeking a dedicated Agent for Reservations to join their team. This full-time, non-management role is based onsite and is integral to ensuring exceptional guest experiences by managing all reservation-related requests with professionalism and care.

Key Responsibilities

• Handle all room reservations, requests, modifications, and cancellations received via telephone, fax, or email.
• Assess guest requirements to determine the most suitable room type, verifying availability and rates accordingly.
• Clearly communicate policies related to guarantees, special rates, and cancellations to callers.
• Record and attend to special requests submitted by guests.
• Provide information about hotel facilities, services, and room accommodations in a courteous and accurate manner.
• Apply sales techniques to maximize revenue opportunities.
• Enter and access data accurately within the reservation system.
• Correctly categorize special room reservations (e.g., courtesy rooms, employee discounts, travel agency inspection rates, wholesale reservations) by entering applicable codes and rates.
• Follow established escalation procedures when addressing guest concerns.
• Adhere strictly to company policies and procedures, maintain a neat and professional appearance, and uphold confidentiality of proprietary information.
• Safeguard company assets as well as guest and colleague privacy and safety.
• Warmly welcome and acknowledge all guests in line with company standards, anticipate their service needs, and provide genuine appreciation.
• Assist persons with disabilities as required.
• Utilize clear, professional communication at all times and manage telephone interactions following appropriate protocols.
• Build and foster positive working relationships with coworkers, supporting team objectives and effectively addressing their concerns.
• Meet quality assurance expectations and standards consistently.
• Handle physical tasks such as moving, lifting, pushing, pulling, and positioning objects weighing up to 10 pounds independently.
• Carry out any other reasonable duties assigned by supervisors.

Desired Qualifications

• Education: High school diploma or equivalent General Educational Development (GED) certificate.
• Previous experience in a related field is not required.
• No supervisory experience required.
• No specific licenses or certifications needed.

Additional Information

Job Number: 26087730
Job Category: Reservations
Location: Ras Abu Abboud Street, Doha, Qatar, 26662
Schedule: Full Time
Position Type: Non-Management
Remote Work: Not applicable; position requires onsite presence.

Company Commitment

The Ritz-Carlton emphasizes equal opportunity employment, welcoming all individuals and facilitating access to opportunities regardless of disability, veteran status, or other legally protected characteristics. The company deeply values diversity of backgrounds, talents, and experiences, nurturing an inclusive environment where all team members can thrive.

With over 100 award-winning hotels worldwide, The Ritz-Carlton staff create unforgettable luxury experiences cherished by guests long after their stay. This role contributes to maintaining the brand's renowned "gold standards" of service—embedding kindness, attentiveness, and professional excellence daily.

By joining The Ritz-Carlton, you become part of a globally recognized luxury hospitality brand under Marriott International, engaging in a workplace that supports personal growth, purpose fulfillment, and team success while being empowered to deliver creative, compassionate service.