Patient Services Specialist

About the Employer

The hiring organization works in healthcare and focuses on making patient access simpler and more coordinated across a wide network of facilities, institutes, and clinics. Its service area spans Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. The organization is centered on whole-person care and provides a wide range of health and social services to support vulnerable communities.

Role Overview

This opportunity is for a Patient Services Specialist within the Patient Engagement Center. The role is the first point of contact for patients looking for care and support. It combines patient navigation, appointment coordination, application troubleshooting, and general information support to help improve access and engagement across the health system.

What You Will Do

• Help direct patients to the right healthcare facilities, institutes, and clinics.
• Support patients in locating physicians across the health network.
• Arrange patient appointments and classes.
• Deliver first-line technical help for patient-facing health applications.
• Act as a primary information source and intake contact for patients.
• Build and maintain positive relationships with current and prospective patients.

Experience and Qualifications

The ideal candidate brings at least 2 years of customer service experience, with healthcare experience preferred. They should also have at least 2 years of experience supporting customers virtually by phone. A background of 1 year or more in technical support is preferred.

Compensation

Pay varies based on work location. Example hourly ranges include $23.02 to $30.24 in Anchorage, AK, and the Portland, OR area, and $26.92 to $35.37 in Northern California except Humboldt. Other locations follow defined pay bands within similar levels. Final placement in the range depends on experience and other factors. Additional earnings may include shift differentials, on-call or standby pay, overtime, premium pay, extra-shift incentives, and bonuses.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan with employer match.
• Life insurance and disability coverage.
• Paid parental leave, vacation time, holidays, and sick time.
• Optional benefits and wellness resources.

Equal Opportunity

The employer welcomes applicants from all backgrounds and provides equal employment consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

This role is remote and full time, with day shift scheduling. The listing states that the hiring organization is not the employer of record and that candidates will complete the application directly through the employer’s own career page or applicant tracking system.