Patient Service Representative - Cayuga Women's Health

About Cayuga Health

Cayuga Health and its affiliated organizations stand as the premier healthcare provider network within the region, dedicated to enhancing community wellness through equitable services. Our mission is supported by a dedicated team of professionals committed to advancing clinical practices, integrating cutting-edge technology, and expanding patient access to comprehensive care resources and research initiatives. Our workforce benefits from competitive salaries, extensive employee benefits, and opportunities for career development within the healthcare sector.

Role Overview

The Patient Service Representative position encompasses a wide array of duties that fluctuate daily depending on clinical and administrative requirements of the practice. Primary responsibilities include assisting medical providers with clinical support and direct patient interaction, alongside managing administrative tasks to meet the needs of patients and staff efficiently.

Primary Duties

• Coordinate scheduling for cardiac diagnostics and invasive heart procedures with outpatient clinics.
• Work with outpatient and inpatient teams to confirm patient information, procedure orders, and necessary authorizations.
• Align provider appointments with procedural schedules to ensure effective use of allocated time blocks.
• Establish and maintain patient charts while overseeing office supply inventory.
• Manage front desk operations, delivering a courteous and helpful interface for patient arrivals and provider inquiries.

Qualifications and Skills

• Minimum education: High School diploma or equivalent.
• Familiarity with Microsoft Office applications.
• Excellent interpersonal skills and proven customer service experience.
• Strong organizational skills with the ability to prioritize and manage time effectively.

Preferred Experience

• Prior experience in a medical office environment is advantageous.
• Formal education or training relevant to healthcare support roles is desirable.
• Experience with Electronic Medical Record (EMR) software including Meditech, Medent, and Epic is beneficial.

Work Location and Schedule

• Position is located onsite at 401 Cayuga Park Lane, Ithaca, NY.
• Working hours are Monday through Friday from 8:00 AM to 4:30 PM, with flexibility as needed.

Equal Opportunity Commitment

Cayuga Health pledges to provide fair and respectful treatment for all patients, employees, and volunteers, promoting an inclusive environment free of discrimination based on diversity factors such as race, gender, age, or disability status. We encourage applicants requiring accommodations during the hiring process to contact our Talent Acquisition team.