Patient Meal Services Liaison

About the Role

Wellstar Health System is seeking a Patient Meal Services Liaison in LaGrange, Georgia. In this position, you will support patients by helping them select meals that fit their dietary restrictions, then delivering those meals in a courteous, efficient, and professional way. The role also includes confirming the right tray reaches the right patient using two patient identifiers, guiding patients through the meal-ordering process, acting as a patient advocate, and taking on other assigned duties.

Work Shift

Various shifts, United States of America.

Core Responsibilities

• Support patient and team safety in line with HACCP principles and County Health Department guidelines.
• Practice proper hand hygiene, glove use, and infection prevention standards, including when entering and leaving patient rooms.
• Keep work areas clean, orderly, and free from spills or trip hazards.
• Deliver meal trays while confirming patient identity with two identifiers.
• Check that menu choices match diet orders and seek clarification from leadership or a clinical dietitian when needed.
• Escalate concerns related to food allergies, texture consistency, adverse reactions, or outside food intake.
• Record food and equipment temperatures as required and act quickly when readings fall outside acceptable ranges.
• Store food and supplies with proper labeling, dating, and rotation practices.
• Use equipment safely and report any unsafe condition, such as damaged electrical cords.
• Handle IT equipment properly and safeguard confidential information, including passwords.
• Follow the assigned schedule, including weekends and holidays, and report to the workstation before the shift task begins.
• Set up, maintain, and break down the workstation according to area needs.
• Carry out written and verbal instructions accurately and complete checklists and forms.
• Operate and care for equipment based on manufacturer and site-specific guidance.
• Remain flexible and support coworkers across the department when needed.
• Help patients choose meals by considering preferences, allergies, and other dietary details.
• Enter meal selections accurately and promptly into nutrition services software.
• Check patient satisfaction and complete internal satisfaction surveys.
• Deliver meals that respect cultural, spiritual, ethnic, and age-related needs.
• Obtain extra items for trays when appropriate and approved by the diet order; request approval for non-compliant requests.
• Deliver meals throughout the day, collect dirty trays from rooms, and assist with soiled tray carts.
• Prepare and deliver snacks to units across the hospital.
• Handle departmental support tasks such as dish room work, silverware rolling, floor stock replenishment, supply requisitions, break room cleaning, and general housekeeping.
• Resolve customer service issues when possible and escalate concerns to a supervisor when recovery is needed.
• Maintain a professional appearance, including neat and clean uniforms, clothing, and shoes.
• Work collaboratively with team members and leadership to support department and hospital goals.
• Communicate clearly, respectfully, and with cultural awareness.
• Maintain proficiency in the nutrition service software used for patient meal services.
• Perform additional duties as assigned and follow all Wellstar policies, work standards, and code of conduct.

Requirements

• High school diploma or equivalent.
• Healthcare food service experience is preferred.
• Customer service experience is preferred.
• Strong interpersonal skills and the ability to work effectively with others.
• Basic understanding of modified diets.
• Good phone communication skills for handling internal and external customer interactions.
• Ability to work in a fast-paced, busy environment.
• Ability to communicate clearly in English, both spoken and written.
• Positive attitude when interacting with patients and customers.
• All required certifications must be obtained at hire unless stated otherwise.

Additional Information

This role is part of a healthcare environment focused on compassion, service excellence, and respect for every voice. The organization emphasizes patient advocacy, professional conduct, and compliance with health and safety standards.

Employment Details

Full-time, onsite role in LaGrange, Georgia.

The posting does not specify salary, openings, application deadline, or start date.

There is no internship duration; this is not an internship role.