Patient Care Coordinator - Home Care Services

About the Role

This position is responsible for delivering outstanding customer service within the home health care sector by efficiently managing patient registrations, coordinating with medical and administrative departments, and ensuring proper data handling in the Hospital Information System (HIS). The role emphasizes quality medical treatment, compassionate patient interactions, and accurate administrative processing.

Key Responsibilities

• Provide superior medical treatment quality, empathy, and understanding to all patients served in NMC hospitals and clinics.
• Register home health care patients' details accurately in both English and Arabic within the HIS system in a timely manner.
• Verify patient identities prior to file creation, medical record requests, and invoice issuance.
• Handle patient admission, transfer, and discharge processes in the HIS as required.
• Ensure necessary pre-approvals and collection of cash deposits before any elective home procedures.
• Manage daily cash collection and submit it to the general cashier at shift end.
• Collaborate with claims and billing teams to expedite administrative procedures and prevent financial discrepancies.
• Schedule follow-up appointments and give any necessary non-medical guidance to patients.
• Respond to telephone inquiries and engage professionally with customers.
• Protect patient confidentiality and uphold patient rights rigorously.
• Enhance patients' experiences by providing courteous, respectful, and dignified customer care.
• Offer administrative and clerical support to the Home Health Care Department staff, patients, and visitors.
• Coordinate with department heads and supervisors concerning patient service issues or concerns.
• Assist patients with inquiries and complaints efficiently.
• Maintain an organized filing system for rapid document retrieval.
• Complete daily assignments and process high volumes of work related to departmental operations.
• Meet organizational quality standards and participate in continuous quality improvement initiatives.
• Foster positive working relationships through respectful and effective communication with colleagues, staff, and visitors.
• Ensure readiness of the movement team and adherence to home health care dress code policies.
• Perform any other tasks as directed by the Department Head or Manager.

Additional Information

This role requires strong commitment to confidentiality and involves multitasking between administrative duties and direct patient coordination. Working onsite in Riyadh is mandatory to fulfill the position's responsibilities effectively.