- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Education
- NITEC/Higher NITEC/Diploma
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
The Passenger Relations Officer will be an integral part of Singapore Airlines' Premium Passenger Services team within the Customer Services & Operations Division. The role involves managing daily operations at the SilverKris Lounge and delivering exceptional First Class service to premium customers. The successful candidate must demonstrate strong team collaboration skills, handle operational challenges across departments, and maintain a service-first mindset to exceed passenger expectations.
Key Responsibilities
- Oversee the efficient functioning of the SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL).
- Offer tailored services and support to premium travelers within SKL, KFGL, and various airport locations.
- Address and resolve passenger complaints escalated to the team.
- Conduct back-office duties such as flight monitoring and coordination with traffic staff.
- Supervise and coach lounge staff to ensure operational excellence and teamwork.
- Coordinate with Singapore Hub (SIN Hub) regarding flight delays and special service arrangements.
- Welcome and assist VIP guests accessing SKL.
- Maintain cleanliness and upkeep of the lounges.
- Provide effective administrative assistance as needed.
- Adapt to shift-based work schedules including overnight, weekends, and public holidays.
- Carry out other tasks assigned by management.
Qualifications & Requirements
- Holder of NITEC, Higher NITEC, or Diploma in any field.
- Fluency in English and proficiency in an additional language such as Chinese, French, German, Italian, or Korean, critical for international customer interactions.
- Competent in IT applications, including Microsoft Office suite.
- Previous frontline customer service experience is advantageous.
- Willingness and ability to work shifts and demonstrate proactive problem-solving.
- Strong teamwork, communication skills, and a customer-centric approach.
Additional Information
Please note that shift work involves overnight schedules, weekends, and public holidays. Only shortlisted applicants will be notified following the application review process.