Part-Time Host at REIGN, Fairmont Royal York

About Fairmont Royal York

Established in 1929, Fairmont Royal York stands as a historic landmark and a symbol of elegance and modern hospitality in Toronto. With nearly a century of experience, it seamlessly blends tradition with innovation to offer exceptional guest experiences. Join us to become part of this continuing legacy and contribute your story.

Why Join Us?

• Be part of a rich heritage known for luxurious hospitality and impeccable service.
• Work in a culture committed to excellence and exceptional guest satisfaction.
• Access comprehensive training, mentorship, and a supportive environment to help you grow professionally.
• Engage with our movement towards sustainability as the hotel undergoes transformation for a zero-carbon future.

Role Overview

As a Host at REIGN, you will serve as the initial point of contact for guests, reflecting the high standards of Fairmont Royal York. Your role is vital in establishing a welcoming ambiance and ensuring smooth dining experiences.

Key Responsibilities

• Arrive punctually to uphold standards for colleagues and guests.
• Deliver consistently warm and personalized service.
• Maintain thorough knowledge of menu items, beverage offerings, and current hotel promotions.
• Keep the host area organized and clean at all times.
• Perform daily tasks including greeting guests, seating, handling reservations and phone calls, managing menu changes, picking up newspapers, checking mail, and recording log entries.
• Monitor guest seating and manage dining room cover counts efficiently while understanding union agreements.
• Assist guests in connecting with colleagues through proper use of waiting list procedures.
• Attend all scheduled meetings to promote open communication within the team.
• Participate actively in health and safety protocols to minimize workplace incidents.
• Familiarize yourself with hotel policies, procedures, and departmental standards as outlined in the employee handbook.
• Carry out any additional duties requested by supervisors to support overall outlet operations.
• Contribute ideas and feedback for enhancing restaurant operations and guest experience.
• Promote teamwork and assist coworkers without compromising guest services.
• Complete all assigned tasks before the end of the shift.
• Communicate effectively with servers regarding reservations, changes, large parties, and special requests.
• Offer coat check services to guests as appropriate and manage retrieval upon departure.
• Inform guests about departmental promotions to enhance their experience.

Qualifications & Physical Requirements

• Previous experience in a food and beverage or restaurant environment is preferred.
• Strong interpersonal skills and ability to thrive in a team-focused setting.
• Capable of multitasking effectively during busy guest interactions.
• Physical duties include continuous standing and walking, lifting up to 30 lbs frequently, kneeling, pushing, pulling, and using stairs or ladders regularly.

Compensation and Benefits

• Hourly wage set at 27.93 CAD, with annual reviews on April 1.
• Complimentary nutritious meals during shifts.
• Access to travel discounts with Accor hotels worldwide.
• Free dry-cleaning service for work attire.
• Opportunities for skill development through tailored learning programs.
• Participation in Health & Wellness, Sustainability, and Diversity, Equity & Inclusion committees.
• Clear career advancement pathways within the organization.

Additional Information

This is a current vacancy at Fairmont Royal York. Artificial intelligence tools are employed in the screening process but do not replace human decision-making. Eligibility requires legal authorization to work in Canada; sponsorship is not provided. Accommodations during recruitment are available on request to ensure an inclusive hiring process. We are an Equal Opportunity Employer committed to embracing diversity in all aspects.