Paralegal Specialist with Expertise in Customer Support for LegalTech

Job Overview

Our partner company seeks a dedicated Paralegal with a strong commitment to customer service, based in Ireland. This position offers a unique chance to blend legal acumen, technology involvement, and client interaction in a flourishing LegalTech environment. The role entails assisting clients to adeptly navigate legal frameworks while optimizing the utilization of innovative software solutions.

Key Responsibilities

• Compose, assess, and verify legal contracts and documents tailored to client specifications, ensuring precision and clarity.
• Prepare legal materials for supervisory review prior to client delivery.
• Address customer queries linked to service platforms and account management, emphasizing prompt and effective assistance.
• Guide clients through technical integration processes, including setting up and administrating connections with source code management systems.
• Support sales undertakings by engaging potential clients, responding to inquiries via email and online platforms.
• Compile and deliver client reports, ensuring accuracy and clarity of information.
• Coordinate with internal departments to enhance client satisfaction, loyalty, and service quality.
• Serve as a reliable customer advocate by recognizing challenges and facilitating successful client outcomes.

Candidate Requirements

• Professional experience in paralegal roles, legal assistance, customer success, or equivalent client-facing positions.
• Proficient drafting, reviewing, and organizing of legal documents with meticulous attention to detail.
• Interest and basic understanding of LegalTech, SaaS, and technology-driven legal services.
• Advanced written communication skills in English to professionally engage with clients and stakeholders.
• Strong analytical and problem-solving capabilities coupled with a proactive mindset.
• Ability to prioritize and manage tasks in a dynamic, fast-evolving environment.
• Comfortable utilizing digital productivity tools such as Google Docs and web-based platforms.
• Highly organized with precision and accountability in work delivery.
• Experience collaborating with businesses of varied sizes and industries is advantageous.

Benefits and Work Environment

• Flexible, remote-first working conditions promoting autonomy.
• Engagement at the forefront of legal service innovation through technology.
• A collaborative and supportive team culture fostering continuous growth.
• Structured onboarding with dedicated training and resources.
• Prospects for career advancement and professional development.
• Regular virtual team-building events and chances to connect with peers.
• Opportunity to make impactful contributions addressing critical business challenges.
• A startup-style environment that encourages ownership and idea contributions.

Additional Information

The recruitment process leverages AI for efficient and impartial candidate assessment but final selections are determined by human decision-makers. Data privacy is stringently maintained in compliance with regulations, including GDPR. Candidates may request details on data handling at any stage.