Outbound Sales Development Representative

About the Role

Join EPOS, a trailblazer in revolutionizing payment acceptance and operational management with cutting-edge POS technology and digital payment solutions. We're on the lookout for a proactive Outbound Sales Development Representative to drive business growth by identifying potential merchant clients, cultivating strong relationships, and enhancing our sales funnel.

Primary Responsibilities

• Initiate outreach to potential SME merchants through calls, emails, WhatsApp, LinkedIn, and various outbound communication platforms.
• Develop and sustain a robust sales pipeline by targeting sectors including food and beverage, retail, beauty, healthcare, services, and others.
• Gain insights into merchants' operational challenges and payment requirements.
• Present EPOS's POS systems, payment solutions, and supplementary value-added offerings to interested merchants.
• Assess and qualify sales leads in line with established criteria, coordinating meetings and demonstrations for the Merchant Acquisition team.
• Keep meticulous records of all prospecting efforts within the CRM system.
• Follow up diligently with prospects to nurture leads and encourage engagement.
• Collaborate with the Marketing team on outbound initiatives and targeted account campaigns.
• Remain informed about current industry trends, competitive products, and market changes.

Preferred Qualifications

• Prior experience selling POS technology, financial technology, SaaS platforms, payment solutions, or related merchant services.
• Proven capability to engage with SME owners and key decision-makers.
• Familiarity with digital payments, QR code transactions, card acquiring, or merchant acquiring processes.
• Multilingual skills, especially in Mandarin, Malay, or Tamil, to effectively communicate with a broad client base.

Success Metrics

• Regular achievement of monthly targets for outbound calls, emails, and outreach activities.
• Consistent generation of high-quality leads and sales opportunities.
• Maintenance of a healthy and productive sales pipeline with strong conversion rates.
• Creation and delivery of a positive and professional first impression representing EPOS.
• Active contribution to the expansion of the sales team and overall business growth.